Summary
Overview
Work History
Education
Skills
Timeline
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Samantha Egleston

Staten Island,NY

Summary

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Reliable and upbeat and successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and outstanding work ethic

Overview

3
3
years of professional experience

Work History

Sales Associate

Macy's
11.2023 - Current
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
  • Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Sales Associate

New York Is My Happy Place
11.2022 - 07.2023
  • Hand make merchandise (mugs, keychains, magnets, pins, shirts, hats, etc.) for my store and supporting stores and promotional pop up stands
  • Hand sew labels on shirts
  • Write product descriptions for online store
  • Assemble online orders
  • Participate in social media promotions (TikTok, Instagram etc.)
  • Receive and sign for packages for the store
  • Assist in writing and organizing the online New York Vegan Restaurants, Parks and NightLife Guide for tourists
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Shift Lead

Subway
05.2021 - 09.2022


  • Enhanced customer satisfaction by efficiently managing front-of-house operations.
  • Maintained a clean and safe environment through diligent adherence to health code regulations and routine inspections.
  • Maximized revenue by upselling menu items, suggesting specials, and promoting special events or offers.
  • Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
  • Assigned tasks to employees and oversaw opening and closing of restaurant.
  • Excelled in every store position and regularly backed up front-line staff.
  • Checked and monitored inventory levels to reorder items.
  • Monitored employee food handling, safety and uniform requirements.
  • Cross-trained crew members on different duties to increase coverage.
  • Monitored food quality and freshness throughout day.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Demonstrated knowledge of menu items and corresponding ingredients.
  • Utilized POS system to receive and process food and beverage orders.
  • Cleaned and organized kitchen, dining and service areas.
  • Adjusted food preparation methods in accordance with customer requests.
  • Stored food in designated containers and storage areas to prevent spoilage.

Education

High School Diploma -

Fulshear High School
Fulshear, TX
05.2021

Skills

  • Conflict Management and Resolution
  • Communication
  • Listening Skills
  • Store Opening and Closing
  • Customer Needs Assessment
  • Promotional support
  • Business Development
  • Inventory Control
  • Flexible Schedule
  • Multi-tasking strength
  • Teamwork and Collaboration
  • Reliable and punctual

Timeline

Sales Associate

Macy's
11.2023 - Current

Sales Associate

New York Is My Happy Place
11.2022 - 07.2023

Shift Lead

Subway
05.2021 - 09.2022

High School Diploma -

Fulshear High School

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Samantha Egleston