Samantha Ely
Port Orchard,WA
Summary
Motivated and outgoing member of society that wants to make connections in all areas of life. Aspire to combine experience from work, school, and personal aspects of life to achieve goals. Hopes to combine my study of communications that centered around ethics with my passion of traveling and learning new cultures and people into the work area. I take what I have learned in school, work and my personal life to continue to expand my expertise, and motivated to broaden my horizons and adapt to any setting.
Overview
9
9
years of professional experience
Work History
Barista
Diva Espresso
07.2021 - Current
- Skillfully create beverages upon customer's specific requests to their liking.
- Learned and maintained businesses' methods of crafting drinks so that drinks are consistent in flavor with each order.
- Listen to customer's requests and questions, with ability to assist any of their needs.
- Specialized in pulling ristretto shots as per company standards
- Memorized customers' drink and or food orders so they feel appreciated.
- Capable of handling difficult situations that reflect well for th company and maintaining customer satisfaction.
- Confidently handle long lines, working solo or with coworkers, making drinks efficiently and with quality.
- Create and recommend assortment of drink types while making the drinks look appealing.
- Learn how to operate espresso machine for its purpose and breaking it down to clean it thoroughly.
- Open and close the store to the businesses' standards, so the store is ready for the day and next person.
- Organized and cleaned the store front thoroughly so that it is accessible for use for customers and fellow employees.
- Assist in training new employees at any skill level of being a barista, following company techniques resulting in them being confident and prepared for their shifts.
Receptionist
Collegiana Hospitality House
11.2020 - Current
- Greet guests upon check-in while having the appropriate information and documents for a smooth check-in.
- Assist returning and new guests with any questions they have about the facility.
- Create reservations for guests for their accommodations, and coordinate it with the structure hospitality house.
- Coordinate with housekeeping so that all the necessary cleanings are complete in a timely manner that works best for guests and the business.
- Familiarize myself with the area, so I am ready and capable of recommending stores, shopping, pharmacies, and other locations nearby, ready for guests' questions and requests.
- Create daily reports and spreadsheets of earnings and amount of guests checked in.
- Prepared packets and coordinated with incoming guests for their check-in, so they have everything they need during their stay, such as: information about the facility, parking passes, credit card on file, ready to use rooms, shuttle schedule, and map of the area.
- On call for after hours, so if a guest has an issue or question when someone is not physically present, I am ready to assist them with any need over the phone or going to the facility in person.
Web Fulfillment
Nordstrom
11.2020 - 01.2021
- Oversee gathering products to fulfill customers' online orders efficiently and correctly.
- Responsible for knowing where each department is.
- Assist customers with any questions or requests.
- Clean workspace area.
Barista, Food Preparation
Greens On Your Way
06.2019 - 10.2020
- Take orders correctly in person and over the phone.
- Memorize the menu, including food and drinks such as coffee and smoothies.
- Experience making coffee with the espresso machine, pulling both ristretto shots and white coffee, and making blended and ice drinks.
- Create unique drinks as a special each month.
- Prepped foods. including meat and vegetables, while correctly dating and labeling prepared foods.
- Prepare various types of salads, wraps, acai bowls, burritos, avocado toasts, macaroni and cheese and other small bites and custom orders for customers promptly.
- Open and close the establishment so the workplace is ready for the day for fellow employees and customers.
- Maintain the workplace with no manager or supervisor present and capable of handling any questions, comments, and complaints.
- Responsible for inventory of items and food needed for the workplace.
- Recognized for hard work and promoted twice.
Hostess
Puerto Vallarta
10.2016 - 07.2019
- Take customers' drink orders and to-go orders over the phone or in person.
- Memorize menu and any food and drink specials.
- Design creative displays for any special promotion or events.
- Responsible for writing down sales reports for food, spirits, and credit card charges for five store locations,
- Operate the cash register and gift card transactions.
- Ensure the till had the correct amount of change when starting and ending my shift, and put together a report before leaving.
Team Member
Blu Berry Frozen Yogurt
02.2016 - 01.2017
- Prepare and cleaned 70+ toppings like fruit and candy.
- Maintain several warm condiments by cleaning and filling them on a routine basis.
- Constantly check yogurt machines so there is enough and ready for customers.
- Cleaned dishes thoroughly, and there is no cross-contamination of peanut butter.
Hostess, Busser
Kelly's Cafe & Espresso
08.2016 - 10.2016
- Place orders for in cafe dining experience and to go.
- Memorize menu items like food, drinks, and special deals.
- Prepare drinks such as smoothies and milkshakes in a sufficient amount of time.
- Routinely check up on customers while dining in, answering any questions or comments they have.
- Responsible for cleaning duties such as sweeping, vacuuming, mopping, cleaning windows, doors, menus, and countertops.
Team Member
Pizza Hut
12.2014 - 03.2016
- Prepare various pizzas by cutting and boxing them for take-out and delivery.
- In charge of cleaning the store, always having it clean and organized, and immediately cleaning any spills.
- Train new employees for several tasks.
Education
Bachelor of Arts - Communication And Korean
University of Washington
Seattle, WA07.2023
Associate of Arts -
Olympic College
Bremerton, WA06.2020
High School Diploma -
South Kitsap High School
Port Orchard, WA06.2016
Skills
- Basic Korean
- Public Speaking
- Effective Communicator
- Detail-Oriented
- Leadership
- 3 Years of Barista Experience
Timeline
Barista
Diva Espresso
07.2021 - Current
Receptionist
Collegiana Hospitality House
11.2020 - Current
Web Fulfillment
Nordstrom
11.2020 - 01.2021
Barista, Food Preparation
Greens On Your Way
06.2019 - 10.2020
Hostess
Puerto Vallarta
10.2016 - 07.2019
Hostess, Busser
Kelly's Cafe & Espresso
08.2016 - 10.2016
Team Member
Blu Berry Frozen Yogurt
02.2016 - 01.2017
Team Member
Pizza Hut
12.2014 - 03.2016
Bachelor of Arts - Communication And Korean
University of Washington
Associate of Arts -
Olympic College
High School Diploma -
South Kitsap High School
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