Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

SAMANTHA EMRICK

Virginia Beach,VA

Summary

I have been in the service industry for 10 years and counting. A daily goal of mine is to always put a smile on others faces, in such a hard world its a beautiful thing to help someone else feel confident and comfortable in the day to day with the money they spend on a service or a memorable experience. I want to continue to progress in everything I do to my best potential.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Sales Associate

Vans Off The Wall
07.2025 - Current
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Solved customer challenges by offering relevant products and services.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.

Server

Riverwalk Restaurant
04.2025 - 07.2025
  • Take care of guests with elevated service, coursed meals, wine service. I completed an advanced server training program through The Restaurant Launch.
  • By having knowledge of the menu and a bubbly personality, I was able to upsell select wines, desserts, and higher-value menu items to create a better dining experience for my guests.
  • Contributed to team effort by assisting colleagues when needed, displaying strong teamwork abilities within the server community. I was often asked to assist in proper wine service as well as training fellow staff how to ensure proper standards of a wine service.
  • Elevated guest engagement by sharing detailed descriptions of menu items, including ingredients and preparation techniques.
  • Fostered a welcoming atmosphere by greeting each guest warmly upon arrival and thanking them genuinely upon departure.
  • Provided training to new servers, improving team efficiency and consistency in service quality.
  • Recommended wine pairings for guests' meals, leading to increased wine sales and guest satisfaction.
  • Trained new servers on fine dining etiquette and company standards, improving overall team performance.
  • Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
  • Maximized upselling opportunities by promoting daily specials or premium menu items without being overtly salesdriven. At certain times we considered certain unexpected moments with guests "wow" moments.

Server, Bartender, Line Cook, FOH Manager

Smithfield Station
10.2018 - 05.2024
  • I started off as a hostess greeting customers to serving and providing a memorable experience while convincing clientele to come back to the restaurant. I worked my way up further with bartending on some of our busiest mornings to cooking in the back of the house and later becoming a part of the management team. By cross training I was able to exceed expectations in learning every position to push myself to gain excellent customer service in a fast paced environment while also learning to work well with others.
  • As a manager I was in charge daily operations, opening, closing, as well as communication with staff. I kept inventory of staff clothing, I assisted with kitchen inventory, as well as money handling for the restaurant. During my time as a manager I learned how to manage our computer systems, money handling including deposits and petty cash as well as comfortably managing front of house and kitchen staff in a fast paced environment.
  • I gained a lot of experience handling off premis banquets and events as well. From 25 person private dinners with wine service, elevated food, and proper table settings to 200 person events including weddings, special events, wine festivals, business lunches, buffets, plated and coursed events as well. I have worked both on the service aspect of proper table settings and bar service as well as preparing and managing food service in a timely fashion from the kitchen.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Cultivated warm relationships with regular customers.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Contributed to inventory management by monitoring stock levels.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.

Banquet Server, Beverage Cart Bartender

Cedar point country club
05.2018 - 02.2020
  • Working with club members often, it was highly appreciated to remember what they often ordered including spirits and meals. I was able to build professional connections with the members and was often asked to handle private events at their homes, assist them in animal care as well. It was very important to our member board to create connections and really make them feel at home with their monthly service to the club.
  • Arranged linens and table settings according to seating plan and event theme.
  • Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
  • Increased overall event success by anticipating guests'' needs and promptly addressing requests or concerns.
  • Ensured timely food delivery by effectively communicating with kitchen staff and coordinating efforts.
  • Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
  • Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
  • Worked with banquet manager to coordinate event set up and schedule.
  • Adapted to last-minute changes in event schedules or requirements, effectively modifying plans and maintaining service quality without any negative impact on guest experience.
  • Received praise from management for consistently exhibiting a positive attitude towards work responsibilities despite long shifts or demanding schedules often associated with the industry.
  • I was also tasked with gathering supplies to make drinks on the golf course for busy golf events as well as certain food items for the members per request.

Education

High School Diploma -

Isle of Wight Academy
06.2017

Skills

  • Problem-solving skills
  • Exceptional customer service
  • Time management
  • Cash handling
  • Multi-tasking strength
  • Communication
  • Good leadership skills
  • Ability to learn quickly and apply knowledge to my profession
  • Teamwork and collaboration
  • Reliable and punctual
  • Conflict resolution

Certification

Certified Arc Welder — I had the opportunity to take a class and get certified in a month with oxy fuel and plasma cutting as well as stick welding

Timeline

Sales Associate

Vans Off The Wall
07.2025 - Current

Server

Riverwalk Restaurant
04.2025 - 07.2025

Server, Bartender, Line Cook, FOH Manager

Smithfield Station
10.2018 - 05.2024

Banquet Server, Beverage Cart Bartender

Cedar point country club
05.2018 - 02.2020

High School Diploma -

Isle of Wight Academy

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