ANGI SMITH
Saint Louis,Mo.
Summary
People focused leader in search of an opportunity to provide excellent mentorship and coaching to customer advocates. Dependable and organized leader with the ability to coach effectively and efficiently. Skilled at building relationships with employees across all levels of an organization. Organized, results oriented, and innovative.
Overview
26
26
years of professional experience
Work History
Customer Service Representative
Greenlight Dispensary
01.2025 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Quality Assurance Specialist
Square
09.2021 - 09.2024
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Ensured product compliance with industry regulations by staying up-to-date on relevant standards and guidelines, implementing necessary changes to maintain conformance.
- Enhanced customer satisfaction by addressing reported issues promptly and providing effective solutions.
- Optimized workflow efficiency by introducing automation tools into the QA process where appropriate.
- Mentored junior QA specialists, fostering a culture of continuous learning and professional growth.
LMDA Specialist
Square
04.2020 - 09.2021
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Championed the adoption of new software tools that streamlined workflows across multiple departments.
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Led quality assurance efforts, maintaining high standards for all products and services.
Appointment Specialist
Square
08.2019 - 04.2020
- Enhanced customer satisfaction by efficiently scheduling appointments and managing cancellations or rescheduling requests.
- Assisted in training new employees on company policies, software tools, and appointment scheduling best practices.
- Assisted colleagues as needed during peak times or absences, ensuring a consistent level of service for all clients.
- Handled confidential client information with discretion, adhering to privacy regulations and company guidelines.
- Demonstrated excellent problem-solving skills when faced with challenging situations involving scheduling conflicts or miscommunications.
Warehouse Supervisor
Waterloo Foods
01.2017 - 12.2019
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised shipping and handling operations.
- Used warehouse management software to reconcile daily inventory.
- Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
General Queue Advocate
Square
01.2019 - 08.2019
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Delivered friendly service and offered expert support in every interaction.
- Established trusting relationships with clients by maintaining open lines of communication throughout the entire representation process.
- Managed complex caseloads with diligence, prioritizing tasks to ensure timely resolution of cases.
- Assisted individuals in navigating processes and procedures to resolve issues, understand rights and express views.
General Manager
Pizza Hut
09.2013 - 02.2017
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Shift Manager
Pizza Hut
08.1999 - 10.2013
Education
ASSOCIATES DEGREE -
Sanford-Brown
01.2012
Skills
- Customer Service
- Training and Development
- Customer Success
- Microsoft Office
- Google Suites
- Salesforce
- Amazon Connect
- Maestro
- Grid Space
Accomplishments
- Founding Member of TE Fun Committee
- Q4 2022 Top Performer, Square
- Presidents Club Q1 2020, Square
- Employee of the Month - Pizza Hut March 2015, April 2015, Aug 2016
Pronouns
she/her
Timeline
Customer Service Representative
Greenlight Dispensary
01.2025 - Current
Quality Assurance Specialist
Square
09.2021 - 09.2024
LMDA Specialist
Square
04.2020 - 09.2021
Appointment Specialist
Square
08.2019 - 04.2020
General Queue Advocate
Square
01.2019 - 08.2019
Warehouse Supervisor
Waterloo Foods
01.2017 - 12.2019
General Manager
Pizza Hut
09.2013 - 02.2017
Shift Manager
Pizza Hut
08.1999 - 10.2013
ASSOCIATES DEGREE -
Sanford-Brown
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