Samantha Escudero
Lakewood ,CO
Summary
Energetic Office Manager with 9 years of experience in supporting day-to-day operational functions to provide smooth-running business. Highly dependable, ethical and reliable support specialist and leader in blending advanced organizational, technical and business acumen. Crucial assistance to office staff and customers with eagerness and attentiveness.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Office Manager
On The Cutting Edge
05.2022 - Current
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for department managers.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Controlled finances to lower costs and keep business operating within budget.
Office Manager
Simi Center
09.2021 - Current
- Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Updated details in company database by keying in customer contacts and delivery dates.
- Managed office inventory and placed new supply orders.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Elevated customer satisfaction ratings by resolving client and case issues effectively.
- Reduced financial discrepancies by accurately managing accounting documentation in QuickBooks while maintaining case costs and billing processes.
Executive Account Manager
Westlake Financial Services
06.2019 - 03.2021
- Supported sales team members to drive growth and development.
- Increased repeat customer base by maintaining relationships with high-profile clients and effectively managing service issues.
- Contacted customers via phone and email to explore connections, offer services and cement relationships.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Employed cold calling, prospecting and networking to land new customers and penetrate new markets.
- Enhanced sales volume through skilled support to both new and inactive customers.
Bartender
PJs Entertainment
05.2015 - 07.2019
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Balanced daily registers and generated sales reports for management.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Trained new bartenders on drink preparation and upselling techniques.
- Maintained list of ride services for inebriated customers.
- Poured wine, beer and cocktails for patrons.
- Collected and organized daily till totals and tips.
- Talked easily with patrons to build rapport and earn repeat business.
- Met customer, business operations and server needs with minimal errors or delays.
HR Assistant
Mile High Ace Hardware
07.2014 - 10.2014
- Handled sensitive and confidential employee information with complete discretion.
- Processed onboarding paperwork for new hires and rehires.
- Drove employee feedback to deliver information to management for corrective action.
- Assessed and filtered resumes from potential job candidates to identify qualified individuals.
- Organized company-wide events to increase personnel engagement and satisfaction.
- Processed employee status changes, keeping human resources systems and employee records up to date.
Certified Dog Trainer
PetSmart
06.2012 - 08.2013
- Evaluated individual needs of dogs to provide appropriate training and behavior modification instruction.
- Utilized positive training methodologies, including food and toy rewards, marker training, humane training tools and verbal and leash corrections.
- Discussed appropriate canine socialization methods with pet owners and explained proper use of sit, stay and down commands.
- Displayed passion for animal welfare and demonstrated humane techniques with progressive training models.
- Conducted training classes and assisted with animal behavior help requests and enrichment programs.
- Developed long-term relationships with clients and bonded with animals through regular contact.
- Educated clients about canine behavior and positive reinforcement training methodologies.
- Protected animal health and wellbeing by keeping areas clean, organized and free of hazards.
- Advised owners on strategies for continuing training and reinforcing lessons.
- Evaluated animals for trainability to discuss training techniques.
SMA Solar Technology
Assembler
12.2011 - 10.2012
- Attended training sessions on new products, installation methodology and safety and proactively kept solar skills current.
- Attended meetings as scheduled and delivered project updates.
- Assembled solar modules, panels and support structures to maintain efficient installation, electrical configuration and system maintenance.
- Interconnected wiring and components with maximum efficiency and elegance to meet aesthetic demands.
- Completed in-depth checks of wiring, grounds and termination integrity prior to completing work.
Education
GED -
Front Range Community College
Westminster, CO03.2007
GED -
Vantage Point High School
Thornton, CO03.2007
Skills
- CRM and office management software
- Invoicing and billing
- Data entry
- Billing
- Customer relations
- Project management
- File and data retrieval systems
- Scheduling and calendar management
- Proposal writing
- Event coordination
- Accounts payable and receivable
Certification
- Certified Dog trainer , Petsmart - 2012
Timeline
Office Manager
On The Cutting Edge
05.2022 - Current
Office Manager
Simi Center
09.2021 - Current
Executive Account Manager
Westlake Financial Services
06.2019 - 03.2021
Bartender
PJs Entertainment
05.2015 - 07.2019
HR Assistant
Mile High Ace Hardware
07.2014 - 10.2014
Certified Dog Trainer
PetSmart
06.2012 - 08.2013
SMA Solar Technology
Assembler
12.2011 - 10.2012
GED -
Front Range Community College
GED -
Vantage Point High School
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