Samantha Estrada
Houston,TX
Summary
Dynamic Medical Assistant with extensive experience at Dr. Luis Chug, excelling in patient care and electronic health records management. Proven ability to enhance patient satisfaction through effective communication and attention to detail. Skilled in vital signs measurement and CPR, fostering a collaborative environment to support optimal healthcare delivery. Dedicated Medical Assistant skilled with technical, clerical and patient support. Strong interpersonal communication with talent effectively dealing with patients and staff alike. Detailed understanding of medical sector and regulatory obligations concerning it.
Overview
2
2
years of professional experience
Work History
Medical Assistant
Dr. Luis Chug
Houston, TX
06.2023 - 01.2025
- Assisted patients with intake procedures and health history documentation.
- Scheduled patient appointments and managed the physician's calendar efficiently.
- Prepared examination rooms and ensured necessary medical supplies were stocked.
- Conducted basic laboratory tests and processed specimens for analysis.
- Educated patients on treatment plans and medication instructions clearly.
- Maintained patient confidentiality while handling sensitive medical information.
- Managed electronic health records and updated patient information accurately.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Scheduled appointments for patients via phone and in person.
- Cleaned and maintained medical equipment following procedures and standards.
Cashier Team Lead
Walmart
Houston, TX
10.2022 - 09.2024
- Supervised cashier team to ensure efficient customer service during peak hours.
- Trained new cashiers on register operations and company policies.
- Managed cash handling procedures and maintained accurate cash registers.
- Assisted customers with inquiries and resolved issues at the checkout.
- Coordinated schedules for cashier staff to optimize coverage and performance.
- Implemented process improvements to enhance checkout efficiency and customer satisfaction.
- Assisted cashiers with resolving customer complaints and inquiries.
- Performed daily opening and closing procedures for the register area.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Answered customer questions and provided store information.
- Developed strong working relationships with team members to foster collaboration.
- Processed refunds and exchanges according to company policy.
- Assisted customers with locating items within the store when requested.
- Scanned, priced, and bagged customer groceries quickly to keep lines moving.
- Processed payments promptly for customers to exceed productivity standards.
Education
Certificate - Medical Assistant
The College of Health Care Professions
TX01-2025
High School Diploma -
Scarborough High School
Houston, TX06-2019
Skills
- Patient care
- Vital signs measurement
- Electronic health records
- Scheduling appointments
- Medical terminology
- Customer service
- Team collaboration
- Attention to detail
- Patient scheduling
- CPR
- Emergency room procedures
- Vital signs and examinations
- Appointment reminders
- Lab equipment setup
- Phlebotomy techniques
- Wound care and irrigation
- Communication skills
- Empathy and patience
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Medical Assistant
Dr. Luis Chug
06.2023 - 01.2025
Cashier Team Lead
Walmart
10.2022 - 09.2024
Certificate - Medical Assistant
The College of Health Care Professions
High School Diploma -
Scarborough High School
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