Samantha Estrella
Bloomfield,NY
Summary
Experienced relationship-builder with strong organizational skills and a solid work ethic. Proficient in consultative techniques and attentive to individual needs, resulting in increased customer loyalty, satisfaction, and sales. Highly reliable and adaptable, with a quick ability to learn and apply new skills. Committed to driving team success and contributing to organizational growth.
Overview
16
16
years of professional experience
Work History
Deli and Bakery Associate
Walmart
07.2023 - 02.2025
- Prepared all items in accordance with standards of quality, quantity control, taste, and presentation.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Offered immediate assistance and menu advice to guests, documented orders, and conveyed special requests to baker and assistants.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Trained new staff on company policies and strategies to maximize job satisfaction, expertise, and team performance.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Inspected goods to establish accurate pricing and labeling.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Listened to customer needs and desires to identify and recommend optimal products.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Used in-store system to locate inventory and place special orders for customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Prioritized helping customers over completing other routine tasks in store.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Cook
Horizons
12.2022 - 07.2023
- Maintain sanitation, health, and safety standards in work areas
- Serve and interact with residents
- Prepare and cook quality food in a timely manner
- Confirm all prepared food is maintained at food-safe temperatures at all times
- Verify that food meets individual resident’s requirements
- Clean food prep areas, cooking surfaces, and utensils
- Provided training to new hires
- Used effective chopping and cutting methods to prevent food waste
- Aided management in food orders and menu development
- Stocked dry pantry and walk-in fridge and freezer
- Correctly stored and labeled food and food ingredients
- Verified fridge and freezer temperatures daily
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Bakery Associate
Wegmans Food Market
09.2015 - 12.2021
- Company Overview: Canandaigua, NY
- Offered customers exceptional service and learned regular customer’s preferences
- Uphold current knowledge of menu items, ingredients, and special-order products for sale in bakery
- Lifted/moved cases and displays while rearranging merchandise
- Maintained accurate records of production, shrink, sales, and inventory to support profits and revenue
- Developed and maintained specific item knowledge according to season menus
- Monitored customers for signs of security concerns and alerted management of any escalating issue
- Created an inviting environment by maintaining store organization and cleanliness
- Developed strong rapport with customers and created a positive impression of the business
- Helped locate merchandise and suggested suitable options
- Answered questions about store policies and addressed customer concerns
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies
- Canandaigua, NY
Family Nanny
Sarah Kellerson
01.2009 - 01.2012
- Company Overview: Bloomfield, NY
- Balanced playtime and screentime to support the development of fine motor, gross motor, and cognitive skills
- Blood sugar monitoring and insulin injections
- Facilitated relationships with children and parents by developing a caring and structured home environment
- Built a positive and nurturing environment to support children’s social and emotional growth
- Taught children everyday skills and language
- Assisted children with homework assignments
- Allowed for the development of social/emotional skills
- Infant and toddler care; bathing, eating, meal prep
- House maintenance
Education
High School Diploma -
Bloomfield High School
Bloomfield NY01.2008
Skills
- Organization
- Record keeping
- Interpersonal communication
- Teamwork collaboration
- Written communication
- Independent
- Analytical and critical thinking
- Ability to work under pressure
- Order fulfillment
- Waste reduction
- Supply ordering
- Workstation organization
- Upselling strategies
- Stock replenishment
Timeline
Deli and Bakery Associate
Walmart
07.2023 - 02.2025
Cook
Horizons
12.2022 - 07.2023
Bakery Associate
Wegmans Food Market
09.2015 - 12.2021
Family Nanny
Sarah Kellerson
01.2009 - 01.2012
High School Diploma -
Bloomfield High School
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