Summary
Overview
Work History
Skills
Timeline
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SAMANTHA EWEN

SAMANTHA EWEN

Sales manager
Toledo,OH

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

19
19
years of professional experience

Work History

Account Developer

Coca-Cola Consolidated
10.2017 - 06.2023
  • Selling new products and promotions to assigned group of customers on daily route
  • Collaborating with customers to generate accurate product ordering
  • Ensure commercial plans are executed across all accounts
  • Can identify and communicate any competitive issues or market activities that could impact business
  • Sold incremental displays, equipment placements and promotional programs.
  • Analyzed and understood customer needs and trends to help financial growth.
  • Maintained appropriate inventory levels, internal assets and promotional signage for point of sale displays.
  • Built relationships with customers and community to promote long term business growth.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Verified each account met company merchandising standards by determining individual needs before each replenishment order.
  • Informed customers of promotions to increase sales productivity and volume.

Sales Manager Relief

Coca-Cola Consolidated
01.2016 - 10.2017
  • Covered routes for Account Developers while they had personal time off.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Implemented systems and procedures to increase sales.

Merchandiser

Coca-Cola Consolidated
10.2012 - 01.2016
  • Replenish product
  • Clean and organize product in back room
  • Build and maintain displays
  • Build relationship with store management and associates
  • Repack defective packages when needed
  • Rotate product to assure freshness
  • Maintains communication with sales reps and drivers regarding accounts
  • Established strong vendor relationships to maintain and support business
  • Completed efficient store resets to prepare store for special promotions and seasonal updates

Sales associate

Rite Aid
09.2009 - 10.2012

Office Manager

Crofts Custom Car Center
10.2004 - 02.2010
  • Basic bookkeeping and banking transactions
  • Prepare merchandise for purchase or rental
  • Inventory and order Materials/supplies
  • File and complete business transactions
  • Help locate merchandise based on customer needs and desires
  • Process and prepare documents, such as government forms and expense reports
  • Payroll, bank deposits and other financial responsibilities

Skills

  • Problem-Solving
  • Analytical and Critical Thinking
  • Data Entry
  • Good Telephone Etiquette
  • Attention to Detail
  • Flexible and Adaptable
  • Dependable and Responsible
  • Multitasking Abilities
  • Organization and Time Management

Timeline

Account Developer

Coca-Cola Consolidated
10.2017 - 06.2023

Sales Manager Relief

Coca-Cola Consolidated
01.2016 - 10.2017

Merchandiser

Coca-Cola Consolidated
10.2012 - 01.2016

Sales associate

Rite Aid
09.2009 - 10.2012

Office Manager

Crofts Custom Car Center
10.2004 - 02.2010

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SAMANTHA EWENSales manager