Samantha Fairchild
Reno,NV
Summary
Dynamic professional with proven expertise in customer service management and staff training at Aeropostale. Successfully enhanced store sales through effective merchandising and organized operations. Recognized for exceptional task delegation and inventory control, fostering a collaborative team environment that drives results and elevates customer satisfaction. Experienced with team leadership, customer relations, and retail operations management. Utilizes strategic planning to enhance store performance and optimize sales. Track record of fostering productive team environments and implementing effective inventory control measures.
Hardworking and passionate with strong organizational skills eager to secure RBT position and ready to help team achieve company goals. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
4
4
years of professional experience
Work History
Part-time Retail Supervisor
Aeropostale
02.2023 - Current
- Train new employees on store policies, procedures, and sales techniques to enhance their performance to maximize team performance.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Resolved conflicts among staff members professionally and fairly, maintaining cohesive team dynamic.
- Monitored loss prevention efforts to minimize theft incidents and maintain overall store security.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Conducted thorough audits of cash registers, ensuring accuracy and accountability in financial transactions.
- Boosted store sales through effective merchandising, product placement, and promotional displays.
- Supported inventory management tasks by conducting physical inventory counts ensuring proper stock levels.
- Monitored cashiers' work and balanced registers to maintain strong financial controls.
- Streamlined operations by implementing efficient processes and time-saving strategies in daily tasks.
- Created timely and accurate inventory, cash and production reports for senior managers.
- Fostered culture of continuous improvement, encouraging staff to suggest operational enhancements.
- Maintained high standard of store presentation and cleanliness, attracting more customers and enhancing their shopping experience.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Sales Associate
Aeropostale
03.2022 - 02.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Performed cash, card, and check transactions to complete customer purchases by handling cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Collaborated with team members to achieve monthly sales targets.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Listened to customer needs and desires to identify and recommend optimal products.
Food Service Team Member
Taco Bell Restaurant
02.2021 - 02.2022
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Collaborated with fellow team members to ensure smooth operations during peak hours, reducing wait times for customers.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Earned recognition from management for consistent punctuality, strong work ethic, and excellent teamwork skills.
- Managed cash register transactions accurately, maintaining proper cash handling procedures to minimize discrepancies.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Demonstrated flexibility in adapting to changing schedules or tasks as needed to accommodate fluctuating business demands successfully.
- Received orders from customers and input into order management system.
- Distributed food during busy peak periods to drive customer satisfaction.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Education
Bachelor of Science - Psychology With Minor in Political Science
University of Nevada, Reno
Reno, NV05-2026
High School Diploma -
Damonte Ranch High School
Reno, NV06-2023
Skills
- Task delegation & prioritization
- Inventory control
- Store organization
- Customer service management
- Store operations
- Merchandise inspection
- Technology proficiency
- Cash handling and reconciliation
- Staff training and development
- Multitasking and prioritizing
- Sales leadership
Timeline
Part-time Retail Supervisor
Aeropostale
02.2023 - Current
Sales Associate
Aeropostale
03.2022 - 02.2023
Food Service Team Member
Taco Bell Restaurant
02.2021 - 02.2022
Bachelor of Science - Psychology With Minor in Political Science
University of Nevada, Reno
High School Diploma -
Damonte Ranch High School
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