SAMANTHA FALORETTI
Summary
Dedicated, hardworking employee enthusiastic about learning and improving skills inside and out of workplace. Offers strong administrative, relationship-building and problem-solving abilities. Motivated to maintain customer satisfaction and contribute to company success.
Overview
4
4
years of professional experience
Work History
Service Advisor
Kings Colonial Ford
02.2024 - Current
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Conducted regular follow-ups with satisfied customers to encourage loyalty, repeat business, and referral opportunities from their personal networks.
- Answered incoming phone calls and scheduled customer appointments
Service Advisor
Lou Sobh KIA
11.2022 - 02.2024
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Greeted customers when coming in for an appointment and escorted customers out to their vehicle to insure proper repairs were completed up to satisfactory
- Contacted extended warranty for customer to provide accurate coverage for repairs needed on customer vehicle
- Answered incoming phone calls to schedule customer appointments and answer any questions customer may of had about issues with vehicle or repairs needed
Freight Forwarder
Stevens Global Logistics
01.2021 - 11.2022
- Streamlined freight forwarding processes by implementing efficient tracking systems and communication protocols.
- Reduced shipping errors and delays by closely monitoring shipment progress and proactively addressing potential issues.
- Maintained strong relationships with carriers, customs brokers, and clients for smooth coordination of shipments.
- Resolved any issues that arose during the freight forwarding process in a timely manner
- Answered incoming phone calls to accurately pin-point transportation zones for freight motorized vehicles
- Provided exceptional customer support via phone call to ensure customer satisfaction and quality delivery
- Monitored the arrival of shipments and ensured documents were in compliance with customs regulations
Barista
Starbucks
01.2020 - 01.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Utilized POS system to receive and process customer payments
Education
High School Diploma -
Camden County High School
Kingsland, GA05.2019
Skills
- Customer Service
- Computer Skills
- Repairs Scheduling
- Excellent Communication
- Team Collaboration
- Client rapport
- Strong Work Ethic
Timeline
Service Advisor
Kings Colonial Ford
02.2024 - Current
Service Advisor
Lou Sobh KIA
11.2022 - 02.2024
Freight Forwarder
Stevens Global Logistics
01.2021 - 11.2022
Barista
Starbucks
01.2020 - 01.2021
High School Diploma -
Camden County High School
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