SAMANTHA FALORETTI
Summary
Dedicated, hardworking employee enthusiastic about learning and improving skills inside and out of workplace. Offers strong administrative, relationship-building and problem-solving abilities. Motivated to maintain customer satisfaction and contribute to company success.
Overview
4
4
years of professional experience
Work History
Service Advisor
Kings Colonial Ford
Brunswick, GA
02.2024 - Current
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Conducted regular follow-ups with satisfied customers to encourage loyalty, repeat business, and referral opportunities from their personal networks.
- Answered incoming phone calls and scheduled customer appointments
Service Advisor
Lou Sobh KIA
Brunswick, GA
11.2022 - 02.2024
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Greeted customers when coming in for an appointment and escorted customers out to their vehicle to insure proper repairs were completed up to satisfactory
- Contacted extended warranty for customer to provide accurate coverage for repairs needed on customer vehicle
- Answered incoming phone calls to schedule customer appointments and answer any questions customer may of had about issues with vehicle or repairs needed
Freight Forwarder
Stevens Global Logistics
Redondo Beach, CA
01.2021 - 11.2022
- Streamlined freight forwarding processes by implementing efficient tracking systems and communication protocols.
- Reduced shipping errors and delays by closely monitoring shipment progress and proactively addressing potential issues.
- Maintained strong relationships with carriers, customs brokers, and clients for smooth coordination of shipments.
- Resolved any issues that arose during the freight forwarding process in a timely manner
- Answered incoming phone calls to accurately pin-point transportation zones for freight motorized vehicles
- Provided exceptional customer support via phone call to ensure customer satisfaction and quality delivery
- Monitored the arrival of shipments and ensured documents were in compliance with customs regulations
Barista
Starbucks
Kingsland, GA
01.2020 - 01.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Utilized POS system to receive and process customer payments
Education
High School Diploma -
Camden County High School
Kingsland, GA05.2019
Skills
- Customer Service
- Computer Skills
- Repairs Scheduling
- Excellent Communication
- Team Collaboration
- Client rapport
- Strong Work Ethic
Timeline
Service Advisor
Kings Colonial Ford
02.2024 - Current
Service Advisor
Lou Sobh KIA
11.2022 - 02.2024
Freight Forwarder
Stevens Global Logistics
01.2021 - 11.2022
Barista
Starbucks
01.2020 - 01.2021
High School Diploma -
Camden County High School