SAMANTHA FANDUIZ-DUCIOAME
Norcross,GA
Summary
Successful Corporate Trainer skilled at developing, implementing and optimizing corporate training programs. Data-driven leader with hardworking approach and clear focus on strengthening companies from inside out. Successful integrating multimedia strategies to diversify instruction and maximize success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Corporate Trainer
TeleTech Holdings
01.2022 - Current
- Enhanced corporate culture by conducting team-building activities and workshops.
- Supported company growth by designing targeted training programs for new.
- Assisted in training 900 new hire agents in 90 days for a new contract.
- Collaborated with department managers to identify skill gaps and develop tailored training solutions.
- Optimized training materials using a variety of multimedia formats, such as video presentations, e-learning modules, and written manuals.
- Leveraged industry best practices to continuously update and refine training content, ensuring relevance and applicability in a dynamic business environment.
Customer Care Representative
Teletech, Blue Shield of California
10.2021 - 01.2022
- Developed a solid understanding of BlueShield's benefit offerings in order to investigate and resolve member questions
- Managed approximately 50-80 incoming calls per day from patients and providers
- Documented accurate information about member needs
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Listened to members and identified instances when higher levels of support through clinical partners is needed
- Operated in very fast-paced, rapidly growing environment and learned devoted offerings and plans as well as abide by HIPAA and compliance regulations.
- Improved agent productivity and efficiency through call support
- Assisted agents by providing expertise to fill knowledge gaps
Account Executive
UberEATS
12.2018 - 07.2021
- EATs Strategic Expansion, US-Developed current sales strategy for EXT Program
- Targeted prospective clients to build partnerships with highest revenue producing restaurant's in Southeast territory
- Managed client portfolios through upselling, renewing and/or expanding contracts, and advising clients on long-term growth strategies
- Consistently exceed monthly sales goals, while acting as an ambassador of Uber Eats mission, brand and product
- Produced 3.2M in gross bookings
- Successfully onboarded 340 active restaurants
Sales Development Representative
MarketSource, UPS Capital
03.2017 - 12.2018
- Sought new business opportunities with potential customers and developed scripts and verbiage to contact existing customers
- Maintained knowledge of UPS Capital's products and services to develop appropriate and compelling value proposals to potential customers
- Qualified largest revenue producing clients and assessed supply chain and business needs to best offer risk management solutions Developed entry level staff into valuable salespeople
- Maintained 35-40% close ratio
- Drove over 800k of revenue in risk management sales for UPS Capital
Inside Sales Representative
Corporate Payroll Services
12.2011 - 03.2017
- B2B outreach to executives and directors, to schedule appointments for field reps
- Developed sales and marketing proposals for customers on payroll products and services based on their technical need
- Sought new clients and new referral partners via telephone, networking, or other appropriate marketing opportunities to include cold calling
- Developed referral partners and maintained industry contacts that lead to sales and increased margins
- Top 5 salesperson consecutively over 48-month period
- 50% of set appointments consistently resulted in new clients
- Trained and mentored new personnel hired to fulfill various roles
Education
Some College (No Degree) -
Georgia State University
Atlanta, GASkills
- Course design
- New Hire Training
- Planning and coordination
- Dependable and reliable
- Effective team player
- Superior organization skills
- Resolution-oriented
- Time management ability
Certification
- Trainer 101 Certification, Blue Shield of CA, May 2023
- EDGE Certification, Blue Shield of CA, June 2023
Timeline
Corporate Trainer
TeleTech Holdings
01.2022 - Current
Customer Care Representative
Teletech, Blue Shield of California
10.2021 - 01.2022
Account Executive
UberEATS
12.2018 - 07.2021
Sales Development Representative
MarketSource, UPS Capital
03.2017 - 12.2018
Inside Sales Representative
Corporate Payroll Services
12.2011 - 03.2017
Some College (No Degree) -
Georgia State University
Similar Profiles
Marialina CarbonMarialina Carbon
CSR at TeleTech HoldingsCSR at TeleTech Holdings
Debra RodriguezDebra Rodriguez
Customer Service Representative at TeleTech HoldingsCustomer Service Representative at TeleTech Holdings
Robin Watkins BurkeRobin Watkins Burke
Customer Service Representative at TeleTech HoldingsCustomer Service Representative at TeleTech Holdings