Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Samantha Fetty

Greer,SC

Summary

Proven professional with extensive experience in hospitality and administrative roles, notably with Hilton Hotels Corporation. Excelled in deep cleaning and customer service, enhancing guest satisfaction and operational efficiency. Skilled in Microsoft Office Suite and adept at fostering team collaboration. Demonstrated ability to streamline processes, achieving significant improvements in productivity and workplace harmony.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Housekeeper

Hilton Hotels Corporation
GREER, SC
12.2024 - Current
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
  • Requested maintenance orders to fix non-working equipment and address room damage.
  • Replenished supplies such as drinking glasses and coffee cups in guest rooms.
  • Inspected guest rooms after cleaning to ensure they were presentable.
  • Supplied extra towels and toiletries when requested to optimize guest comfort.
  • Laundered sheets and removed stains to restore linens to pristine condition.
  • Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
  • Inspected furniture for damage or stains in between guest stays.
  • Organized closets with hangers for guests' clothing items.
  • Reported damage or theft of hotel property to management.

Office Administrative Assistant

DRIVEAWAY RENTALS
North Charleston, SC
12.2023 - 05.2024
  • Organized and maintained filing systems, both paper and electronic.
  • Assisted with payroll preparation and entered data into cumulative payroll document.
  • Drafted professional business documents for various managers and executives.
  • Executed on-time, under-budget projects by solving complex issues for senior leadership.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Ordered supplies and maintained an inventory of office equipment.
  • Answered incoming calls in a timely manner and directed them appropriately.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
  • Used voice recorder or notepad to compose and transcribe meeting minutes.
  • Maintained confidentiality of sensitive data in accordance with company policies.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
  • Created expense reports, tracked invoices, and processed payments.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Directed clients and guests to correct departments, rooms, and staff members.
  • Drove customer feedback to deliver information to management for corrective action.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Managed office duties, ordered materials, organized workspaces, answered emails, and made phone calls.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Responded promptly to customer inquiries via email or phone.
  • Maintained inventory of office supplies and placed orders when necessary.
  • Updated contact lists regularly with current employee information.
  • Coordinated travel arrangements and completed expense reports for travel reimbursement.
  • Prepared payroll documents and maintained databases for financial offices.
  • Greeted visitors and responded to inquiries in a professional manner.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.
  • Assisted with scheduling meetings and appointments for the office staff.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Prepared outgoing mailings using postage meter machine.
  • Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
  • Processed incoming invoices for payment in a timely manner.
  • Scheduled appointments for management team members.
  • Collected data from various sources to create accurate financial statements on a monthly basis.
  • Answered phones to direct callers, schedule appointments, and provide general office information.
  • Greeted visitors and answered incoming calls, providing information to callers or redirecting them to the appropriate personnel.
  • Performed administrative duties such as photocopying, faxing documents and mailing packages.
  • Provided support to other departments by completing clerical tasks as needed.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Scheduled and coordinated meetings and travel arrangements for staff.
  • Utilized various software and tools to streamline processes and optimize performance.

Personal Assistant

CAROLINA SUN HEATING AND AIR
Summerville, SC
06.2019 - 02.2023
  • Organized travel arrangements, including flights, accommodations, and transportation.
  • Delivered warm companionship with conversation, emotional reassurance and coordination of mentally stimulating activities.
  • Administered medication and medical treatments, following physician orders.
  • Purchased and managed inventory of office and personal supplies, ensuring availability and cost-effectiveness.
  • Accompanied clients to appointments and arranged transportation.
  • Coordinated with other staff members to ensure seamless support and coverage.
  • Prepared and edited correspondence, reports, and presentations to support business operations.
  • Coordinated meeting and work schedules for staff teams and executives.
  • Greeted visitors in a professional manner and provided assistance with inquiries.
  • Assisted in the hiring and onboarding process of new staff, providing training and support as needed.
  • Provided administrative support to the executive team by conducting research and preparing statistical reports.
  • Coordinated travel arrangements, including flights, accommodations, and itineraries.
  • Scanned documents into electronic format for storage in a secure database system.
  • Handled household chores to assist patients and families with cooking, cleaning and laundry.
  • Completed basic administrative work and managed household accounts.
  • Identified health scenarios that required more skilled care or knowledge.
  • Booked flights, hotel accommodations and ground transportation for smooth business travel.
  • Monitored deadlines for tasks assigned to staff members on behalf of the executive team.
  • Reported major concerns or deterioration in client's mental or physical condition to supervisor immediately.
  • Transported clients to physician offices or on outings.
  • Managed office supplies inventory and placed orders when necessary.
  • Made travel arrangements for employee trips and conferences.
  • Consulted with team caring for patient to evaluate needs and plan for healthcare services.
  • Monitored vital signs and medication under supervision of registered nurse.
  • Assisted in planning and coordinating events, from small meetings to large corporate gatherings.
  • Managed and prioritized daily schedules, ensuring efficient allocation of executive's time.
  • Kept patient health and personal information private and confidential.
  • Maintained clerical correspondence via email and phone.
  • Answered incoming calls and emails promptly while managing the executive's schedule accordingly.
  • Implemented and maintained organizational systems to increase office efficiency.
  • Scheduled and confirmed appointments, preventing scheduling conflicts and optimizing time management.
  • Screened telephone calls and inquiries and directed as appropriate.
  • Oversaw household management tasks, including coordinating with service providers and managing schedules.
  • Managed household inventory and maintenance schedules.
  • Arranged conference calls with remote employees or clients located outside of local area.
  • Scanned physical documents and uploaded to encrypted databases for digital maintenance.
  • Performed calendar management and scheduling of appointments for the executive.
  • Managed expense reports, including tracking receipts and processing reimbursements promptly.
  • Provided assistance communicating, typing correspondence or obtaining information.
  • Utilized technology efficiently, including MS Office and CRM systems, to enhance productivity and organization.
  • Facilitated smooth internal and external communication, acting as the first point of contact for the executive.
  • Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
  • Monitored and responded to emails and calls, ensuring timely communication with stakeholders.
  • Performed various clerical tasks and organized office areas to promote productivity.
  • Assisted with special projects as needed by researching topics, organizing data, summarizing findings.
  • Assisted families in planning and preparing nutritious meals.
  • Handled confidential documents and communications with discretion, safeguarding sensitive information.
  • Organized work projects around client's house.
  • Sorted mail received daily for distribution throughout the office.
  • Managed household errands and other essential duties.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.

Education

GED

Sc Adult Education
Columbia, SC
10-2024

Bachelor of Arts - Behavioral Sciences

Ashford University
San Diego, CA

Skills

  • Safe cleaning with chemicals
  • Linen replenishment
  • Ergonomics and safety training
  • Deep cleaning
  • Cleaning techniques
  • Dusting
  • Account updating
  • Complaint resolution
  • Scheduling
  • Customer service
  • Empathy and patience
  • Dispute resolution
  • Filing
  • Spreadsheets
  • Product knowledge
  • Hospitality and accommodation
  • High-energy attitude
  • Prioritization
  • Microsoft outlook
  • Microsoft office expertise
  • Typing [number] wpm
  • Active listening
  • Call center experience
  • Coordination
  • Follow-up skills
  • Microsoft Office Suite
  • Call center procedures
  • Clerical support
  • Inbound and outbound calling
  • Team collaboration

Certification

FORKLIFT, GOLD WORKKEYS,

Timeline

Housekeeper

Hilton Hotels Corporation
12.2024 - Current

Office Administrative Assistant

DRIVEAWAY RENTALS
12.2023 - 05.2024

Personal Assistant

CAROLINA SUN HEATING AND AIR
06.2019 - 02.2023

GED

Sc Adult Education

Bachelor of Arts - Behavioral Sciences

Ashford University

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Samantha Fetty