Samantha Fields
Moreno Valley ,California
Summary
Experienced and results-driven Program Director with a strong background in management and operations. Proven track record of successfully overseeing multiple teams and achieving set objectives. Skilled in conducting performance evaluations, developing and implementing efficient processes, and ensuring adherence to company policies and procedures. Excellent communicator and problem solver, able to effectively collaborate with cross-functional teams and resolve issues in a timely manner. Committed to driving productivity, improving customer satisfaction, and maximizing profitability.
Overview
15
15
years of professional experience
Work History
General Warehouse Associate
Home Depot
08.2021 - Current
- Successfully completed extensive training as Point of Contact for Mezzanine Department.
- Successfully trained in Hospital for research and resolution, ensuring customer satisfaction and providing support for associates.
- Operated RF scanners to track merchandise and verify contents of containers.
- Demonstrated ability to operate a forklift and other warehouse equipment safely and efficiently.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Proficient in receiving and inspecting incoming goods, verifying accuracy and resolving any discrepancies.
- Skilled in picking and packing orders accurately and efficiently, meeting high productivity standards.
- Excellent knowledge of warehouse safety protocols, ensuring a safe work environment at all times.
- Collaborated with cross-functional teams to streamline processes and improve workflow efficiency, resulting in improved customer satisfaction and increased profitability.
- Developed and implemented strategic plans to improve operational efficiency.
Program Director
Living Word IE
11.2010 - 05.2020
- Provided leadership and supervision to program staff, conducting performance evaluations and implementing professional development opportunities.
- Developed and implemented strategic plans, policies, and procedures to improve program effectiveness and efficiency.
- Oversaw budget preparation and allocation, monitoring expenses and ensuring financial sustainability of programs.
- Conducted individual counseling sessions to provide emotional support and guidance for clients, helping them navigate personal challenges and improve their well-being.
- Organized and led community outreach programs, engaging individuals and families affected by addiction, and offering support and resources rooted in faith.
- Developed personalized treatment plans for clients, integrating faith-based practices and interventions to promote spiritual growth and healing.
- Led and managed all aspects of fundraising campaigns, including strategy development, budgeting, and execution.
- Established and maintained relationships with key donors.
Education
High School Diploma -
Raincross High School
Riverside 06-2000
Administration
Riverside Community College
Skills
- Leadership
- Builds Strong Relationships
- Drives Productivity
- Customer Service
- Communicates Effectively
- Project Management
- Team Engagement
- Computer Knowledge
- Critical Thinker
Timeline
General Warehouse Associate
Home Depot
08.2021 - Current
Program Director
Living Word IE
11.2010 - 05.2020
High School Diploma -
Raincross High School
Administration
Riverside Community College