Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Assessments
References
Assessments
References
Hi, I’m

Samantha Fields

Bolivar,TN

Summary

Knowledgeable Call Center Representative with experience assisting customers. Accomplished in recording accurate information while exceeding customers' expectations in high-volume call center. Gifted in keeping sensitive and confidential information private. Provides seamless customer service to providers in fast-paced call center environments. Excellent communication, relationship-building and problem-solving abilities. Diligent, attentive and quality-driven. Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed, and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.

Overview

9
years of professional experience
1
Certificate

Work History

Maxxguard, Inc

Unarmed Security Guard
10.2022 - 04.2023

Job overview

  • Enhanced security presence by conducting regular patrols and monitoring CCTV cameras.
  • Maintained visitor logs for accurate record-keeping and improved site access control.
  • Responded to emergency situations with timely decision-making and efficient action, ensuring safety of all involved.
  • Collaborated with local law enforcement agencies for coordinated response efforts in critical incidents.
  • Completed detailed incident reports to provide accurate documentation of security events for future reference.
  • Conducted thorough inspections of facilities to identify potential safety hazards or security breaches.
  • Implemented access control procedures to prevent unauthorized entry into restricted areas of facility.
  • Improved overall safety by enforcing company policies and regulations among employees and visitors alike.
  • Ensured proper functioning of security equipment through routine checks, contributing to optimal surveillance coverage and intrusion detection capabilities.
  • Demonstrated attention-to-detail in reporting any suspicious activities or persons observed during shift hours.

Red Lobster

Server
10.2022 - 11.2022

Job overview

  • Handled high volume of customers regularly
  • Took orders
  • Prepped orders
  • Served food
  • Checked on guests frequently
  • Bussed tables
  • Set up payments by POS
  • Kept restaurant clean and sanitary.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained clean and orderly dining area for enjoyable guest experience.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.

Ashley Furniture Industries

Cushion Filler
08.2021 - 10.2021

Job overview

  • Improved production efficiency by streamlining filler processes and implementing new techniques.
  • Reduced product waste through careful monitoring of filling equipment and routine maintenance checks.
  • Optimized filler machine performance with regular inspections, adjustments, and preventive maintenance tasks.
  • Collaborated with quality control teams to ensure high standards for finished products and overall consistency.
  • Assisted in development of new filling procedures to accommodate unique products or packaging requirements.
  • Addressed any equipment malfunctions quickly, minimizing downtime and ensuring timely completion of production runs.
  • Maintained compliance with industry regulations and company policies during all stages of filling process.

PL Marketing

Kompass Representative
05.2020 - 06.2021

Job overview

  • Move products and change channels, strips and tags according to planograms for marketing purposes
  • Completely reset, update, or just maintenance different sections of store throughout entire year for Kroger brands.
  • Assisted in development of marketing strategies, leading to improved brand awareness and recognition.
  • Collaborated with store managers to determine best placement for merchandise displays.
  • Organized store merchandise racks by size, style, and color.
  • Created visual displays to highlight new and featured products.
  • Enhanced overall store appearance by applying careful consideration to product and display locations.
  • Promoted seasonal products and trends to move stock and prepare for incoming inventory.
  • Arranged consistent shelves, bins, and racks at multiple locations by following established planograms.
  • Created interior displays to promote products in alignment with corporate sales objectives.

Caterpillar

Forklift Operator
05.2019 - 08.2019

Job overview

  • Verified and stocked materials for A-frames in order for assemblers to make engine
  • Transported materials within Caterpillar LEF building
  • Loaded and unloaded freight
  • Excellent team member and collaborator
  • I was also trained to work paint line whenever needed.
  • Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
  • Enhanced workplace safety by diligently inspecting forklifts before each shift and reporting any issues promptly.
  • Minimized product damage through careful maneuvering and transporting of fragile items.
  • Collaborated with team members to complete tasks quickly and increase overall productivity.
  • Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
  • Safely loaded and unloaded trucks using appropriate forklift attachments, reducing risk of accidents or injuries.
  • Expedited order fulfillment with proficient navigation of narrow aisles during picking process without causing damage or delays.
  • Operated forklift in compliance with OSHA guidelines and organizational policies.
  • Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
  • Transported goods between warehouse locations according to shipment and storage needs.

Saddle Creek Logistics Services

Forklift Operator
08.2018 - 03.2019

Job overview

  • Maintained accurate inventory records
  • Inspected labels and recorded weight for accuracy
  • Maintained safe warehouse
  • Inspected received Paper towels for damage
  • Excelled in fast paced working environment without sacrificing safety
  • Verified and stocked boxes and plastic packaging
  • Maintained accurate inventory records.
  • Generated production data to complete necessary paperwork by accurately measuring and weighing materials.
  • Performed routine maintenance on vehicles or auxiliary equipment by recharging batteries, lubricating parts and refueling.
  • Weighed materials or products to record weight or other production data on tags or labels.
  • Reviewed daily production schedules to inform effective prioritization and delegation of tasks.
  • Drove equipment from one site to another to deliver tools and complete jobs.
  • Updated daily logs with production data such as weights, destinations, and delivery times to keep management current on team activities.
  • Operated or tended automatic stacking, loading and packaging machines.
  • Moved levers or controls to operate forklifts, lifting beams with swivel-hooks and hoists to transport and load materials.
  • Assessed equipment for damage, wear, battery life, and fluid levels.
  • Completed cycle counts and monthly inventory.
  • Inspected equipment for defects and performed repairs or maintenance tasks.
  • Coordinated with other lift truck drivers and production personnel to process orders efficiently.
  • Communicated with floor managers to determine merchandise placement.
  • Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly.
  • Removed orders from storage, wrapped, and staged for shipments.
  • Unloaded materials and goods at designated locations for best project availability.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Operated forklift in compliance with OSHA guidelines and organizational policies.
  • Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
  • Maximized accuracy in order preparation through thorough verification against packing slips before loading onto transport vehicles.
  • Adhered strictly to OSHA regulations for safe forklift operation, minimizing risk of accidents and promoting a secure work environment.
  • Supported warehouse staff in meeting tight deadlines by prioritizing tasks based on shipment schedules.
  • Prevented stock discrepancies by performing routine inventory checks using both manual methods and automated systems.
  • Safely loaded and unloaded trucks using appropriate forklift attachments, reducing risk of accidents or injuries.
  • Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
  • Reduced loading times for shipping trucks by efficiently organizing and staging pallets.
  • Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.

Ryans

Server/Cashier
08.2018 - 09.2018

Job overview

  • Served customers with food and drinks
  • Cleaned bathrooms, floors and drink stations
  • On the days I was not working as server I would also work as a cashier
  • Which involved exchanging cash and cards between myself and customer for purchase of food.

Avectus Healthcare Solutions

Patient Service Coordinator
03.2017 - 01.2018

Job overview

  • Help people after car wrecks or falls coordinate insurance for medical bills
  • Maintained accurate patient records by diligently updating information in electronic health record system.
  • Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
  • Supported billing department efforts by accurately collecting co-payments, verifying insurance coverage, and addressing financial concerns for patients.
  • Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining calm demeanor and positive attitude.
  • Ensured timely and accurate completion of all required documentation for regulatory compliance, contributing to overall quality of patient care services provided by clinic.
  • Verified patient's insurance eligibility and benefits coverage.
  • Inputted accurate patient insurance, billing and payment information in company software.
  • Contacted insurance company to verify patient coverage before visit.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Verified insurance eligibility and coverage for patients.

Walmart

Cashier
08.2015 - 12.2016

Job overview

  • Handled cash and card transactions
  • Stocked shelves during slow times
  • Assisted customers as needed
  • Operated cash register[s]
  • Counted out cash drawers
  • Handled refunds
  • Stocked merchandise.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained balanced cash drawer, ensuring accurate accounting at end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Prevented loss by vigilantly monitoring potential theft or fraud situations in store.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.

Huddle House

Server/Cashier
08.2014 - 11.2015

Job overview

  • Served customers with food and drinks
  • Cleaned dishes, bathroom, floors
  • Cooked partly also
  • Cashed customers out when finished.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained clean and orderly dining area for enjoyable guest experience.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Adhered to proper food handling procedures and safety guidelines for well-being of guests and team members alike.
  • Performed opening and closing duties, ensuring dining area was prepared for seamless service transitions.
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.

Education

Scotts Hill High School
Scott Hills, TN

High school or equivalent
05.2013

Skills

  • Inventory Control
  • Warehouse
  • Pallet Jack
  • Microsoft Office
  • Shipping And Receiving
  • Clerical Experience
  • Communications
  • Materials Handling
  • Windows
  • Planograms
  • Load & Unload
  • Freight Experience
  • Typing
  • Packaging
  • Customer Service
  • Call Center
  • Order Picker
  • Merchandising
  • Clamp truck
  • Microsoft Word
  • Manufacturing
  • Account management
  • Security
  • Outbound calling
  • Medical billing
  • POS
  • Cash handling
  • IOS
  • Mac OS
  • Cooking
  • Documentation review
  • Marketing
  • Serving
  • Facility Security
  • CCTV Monitoring
  • Traffic Control
  • Property Patrol
  • Report Writing
  • Building Security
  • Attention to Detail
  • Access Control Management
  • Record Keeping
  • Cash Register Operation
  • Returns Processing
  • Product Restocking
  • Drawer Balancing
  • POS Systems
  • Customer Assistance
  • OSHA Compliance
  • Dock Operations
  • Personal Protective Equipment
  • Lockout and Tagout Procedures
  • Warehouse Safety
  • Forklift Certification
  • Loading and Unloading
  • Shipping and Receiving
  • Battery Charging and Maintenance
  • Account Updating
  • Data Entry
  • Documentation and Reporting
  • Call Center Operations
  • Data Gathering
  • Customer Communications
  • Communicating With Clients
  • Multitasking
  • Telephone Etiquette
  • Computer Literacy
  • Time Management
  • Positive Attitude
  • Problem Solving
  • Call Handling
  • Active Listening

Certification

  • Certified Forklift Operator
  • Driver's License, 12/06/24

Languages

English
Native or Bilingual

Timeline

Unarmed Security Guard

Maxxguard, Inc
10.2022 - 04.2023

Server

Red Lobster
10.2022 - 11.2022

Cushion Filler

Ashley Furniture Industries
08.2021 - 10.2021

Kompass Representative

PL Marketing
05.2020 - 06.2021

Forklift Operator

Caterpillar
05.2019 - 08.2019

Forklift Operator

Saddle Creek Logistics Services
08.2018 - 03.2019

Server/Cashier

Ryans
08.2018 - 09.2018

Patient Service Coordinator

Avectus Healthcare Solutions
03.2017 - 01.2018

Cashier

Walmart
08.2015 - 12.2016

Server/Cashier

Huddle House
08.2014 - 11.2015

Scotts Hill High School

High school or equivalent

Assessments

  • Forklift safety, Proficient, 06/01/20, Best practices and safety hazards in forklift operation
  • Building relationships for childcare providers, Proficient, 06/01/20, Building positive and productive relationships with families of children ages 0-3
  • Work style: Reliability, Proficient, 08/01/21, Tendency to be reliable, dependable, and act with integrity at work

References

References available upon request.

Assessments

  • Forklift safety, Proficient, 06/01/20, Best practices and safety hazards in forklift operation
  • Building relationships for childcare providers, Proficient, 06/01/20, Building positive and productive relationships with families of children ages 0-3
  • Work style: Reliability, Proficient, 08/01/21, Tendency to be reliable, dependable, and act with integrity at work

References

References available upon request.

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Samantha Fields