Samantha Figueroa
Homestead,FL
Summary
Personable and dedicated customer service representative with extensive experience in the industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Cleaning Manager
Sam And Family Cleaning Service
Homestead, FL
08.2022 - Current
- Verified each completed room against standard plans to maintain consistency.
- Resolved customer complaints concerning cleanliness or service issues promptly and professionally.
- Developed a system for scheduling regular deep cleans within each area of responsibility.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Monitored inventory of cleaning supplies and equipment, ordering additional items as needed.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
Uber Driver
Uber
Homestead, FL
10.2020 - 03.2023
- Monitored fuel levels and tire pressure regularly to ensure vehicle is running efficiently.
- Greeted customers and provided them with information about the rideshare service.
- Adhered to all city regulations related to ride share services such as speed limits, parking rules.
- Worked closely with dispatch center staff to coordinate pickups and drop-offs in a timely manner.
- Delivered or picked up mail and packages for customers or employees.
- Communicated with dispatchers by radio, telephone or computer to exchange information and receive requests for passenger service.
- Fostered a welcoming environment, accommodating special requests when possible.
Secretary
Extreme Woodworks
Doral, FL
05.2013 - 08.2015
- Produced and distributed memos, newsletters, and other forms of communication.
- Reviewed billing statements for accuracy before submitting them for payment processing.
- Organized and maintained executive calendars, including scheduling meetings, travel arrangements, and conference calls.
- Managed staff calendars, and coordinated travel, meetings, and hotel accommodations.
- Maintained filing systems for confidential documents; organized files for easy information retrieval when requested.
- Ordered office supplies to purchase items and maintain appropriate levels.
- Developed spreadsheets, faxed reports, and scanned documents, maintaining the front desk and reception area neat and organized.
Education
Miami Spring Senior High
Miami, FLSkills
- Waste management
- Chemical handling
- Green cleaning techniques
- Supply ordering
- Scheduling
- Workload prioritization
- Task assignment
- Sanitation standards
- Bookkeeping
- Computer literate
- Excel
- Microsoft
- Data entry
- Human resources
- Administrative support
- Payroll processing
- Organizational skills
- Office management
- Phone reception
Languages
Spanish
Native/ Bilingual
Timeline
Cleaning Manager
Sam And Family Cleaning Service
08.2022 - Current
Uber Driver
Uber
10.2020 - 03.2023
Secretary
Extreme Woodworks
05.2013 - 08.2015
Miami Spring Senior High
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