Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Samantha Fike

Washington,PA

Summary

Seasoned Sales and Customer Service Representative with over 7 years of experience in various forms including virtual and face-to-face marketing and sales. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Retail sales professional who excels in fast-paced, deadline-driven environments. Client-focused with broad knowledge of the constant evolving world of technology. Team-oriented employee who works well in a collaborative environment yet thrives on personal sales achievements. Accountable sales representative demonstrating a high level of ownership and initiative. Quick and effective at decision making, while maintaining excellent customer service throughout the sales process. High energy solutions specialist with an engaging personality looking for a new opportunity to expand my knowledge and experience.

Overview

11
11
years of professional experience

Work History

Sales and Marketing Representative

Glycol Technologies
02.2024 - 05.2024
  • Boosted sales revenue by implementing effective marketing strategies and building strong client relationships
  • Developed customized sales presentations for key clients, resulting in increased business partnerships
  • Expanded market reach by conducting thorough industry research and identifying potential new clients
  • Attended events and trade shows to grow the business
  • Created personal daily sales route

Service Leader

Chipotle
08.2023 - 10.2023
  • Increased customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Streamlined service processes for improved efficiency and reduced waiting times for customers.
  • Enhanced staff productivity with regular training sessions and performance evaluations.
  • Developed strong relationships with clients, fostering loyalty and repeat business.

Assisted Sales Rep/ Moto Agent

BDS Marketing Solutions
08.2021 - 05.2023
  • Worked Motorola (Moto Agent Live Tap-A-Tech) program 3 days a week remotely (Eventually became 100% remote)
  • Moto Agent Live Duties: Communicated via live video chat or text chat with customers answering questions, demoed current mobile devices available, wrote scripts and did voiceover work for training and promotional Motorola mobile videos
  • Oversaw two Best Buy locations in Orlando 2 days a week and assisted Best Buy employees (blue shirts) in sales and customer service on Motorola devices
  • Advocated Moto Insiders registration for Retail Sales Associates to reward them for engaging in Motorola mobile device trainings and promoting and selling Motorola devices in store

Sales Consultant

Comcast
01.2021 - 03.2021
  • Responded to customer requests for products, services and information with resourcefulness, skill and advanced use of internal knowledge bases
  • Investigated and resolved accounting, service and billing concerns
  • Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions

Sales and Marketing Consultant

Belfor Property Restoration
03.2019 - 02.2020
  • Managed all marketing materials including purchasing of promotional items
  • Directed marketing projects at all stages, including conceptual planning, schedule management and final implementation
  • Initiated contact with new, existing and potential customers to develop and maintain business relationships and further sales
  • Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns

Solutions Specialist

Verizon Wireless
10.2016 - 04.2018
  • Operated cash register for cash, check and credit card transactions with 100% accuracy
  • Stocked and replenished merchandise according to store merchandising layouts
  • Alerted customers to upcoming sales events and promotions
  • Shared best practices for sales and customer service with other team members to help improve store efficiency
  • Determined customer needs by asking relevant questions and listening actively to the responses

Lead Retail Sales Consultant/ Key Holder/ Retail Sales Consultant

Sprint
07.2013 - 03.2016
  • Managed team of 5 sales representatives
  • Opened and closed store, including counting cash, opening and closing cash registers
  • Exceeded targeted sales goals
  • Maintained knowledge of current sales, promotions, and policies
  • Received numerous sales awards throughout my tenure

Education

Associate of Arts - Criminal Justice

Saint Leo University
Saint Leo, FL

High School Diploma -

Laurel Highlands Senior High School
Uniontown, PA

Skills

  • Client Communication (7 years)
  • Service Agreements (7 years)
  • Merchandising (7 years)
  • Computer Networking (7 years)
  • Sales Support (7 years)
  • Marketing (7 years)
  • Account Development (6 years)
  • B2B Sales (6 years)
  • Microsoft Office (6 years)
  • Customer Retention (6 years)
  • Relationship Management (6 years)

Additional Information

  • Awards: Saint Leo University Dean's List May 2020, Summer 2020, Fall 2020

Timeline

Sales and Marketing Representative

Glycol Technologies
02.2024 - 05.2024

Service Leader

Chipotle
08.2023 - 10.2023

Assisted Sales Rep/ Moto Agent

BDS Marketing Solutions
08.2021 - 05.2023

Sales Consultant

Comcast
01.2021 - 03.2021

Sales and Marketing Consultant

Belfor Property Restoration
03.2019 - 02.2020

Solutions Specialist

Verizon Wireless
10.2016 - 04.2018

Lead Retail Sales Consultant/ Key Holder/ Retail Sales Consultant

Sprint
07.2013 - 03.2016

Associate of Arts - Criminal Justice

Saint Leo University

High School Diploma -

Laurel Highlands Senior High School

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