SAMANTHA FINCHER
Milton,FL
Summary
Seeking a challenging and rewarding position that values prior experience, personal ability, and commitment to professionalism. Looking for a role that provides opportunities for both personal and professional growth.
Overview
13
13
years of professional experience
Work History
Senior Manager, Operations
Proof Technologies
06.2024 - Current
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Achieved operational excellence by streamlining processes and implementing best practices.
- Implemented and developed operational standards, policies and procedures.
- Mentored junior staff members for skill development and career progression within the organization.
- Facilitated the restructure of my entire department with no pay increases, increased hours, and a title demotion.
- tracked court documents nationally for delivery across the southern states
- Managed a team of 13 people
- Oversaw the workflow and legal regulation on up to 15,000 jobs monthly
Georgia Specialist, Platform Operations
Proof Technologies
06.2022 - Current
- I specialize in one of the most demanding territories
- Manage over 10,000 jobs on the Proof platform in both Georgia and Maryland
- Guarantee timely completion of all jobs in strict accordance with the ever-changing Rules of Procedure in 159 counties of Georgia while maintaining legal compliance and adherence to regulations
- Deliver valuable client education about specific procedures, specifically Motion & Orders and Process Server County Appointments, promoting transparency and informed decision-making
- Maintain daily communication with clients, offering updates on the progress of their service requests and keeping them informed about all matters on the platform
- Conduct Skip Traces daily to assist clients in locating and serving their matters, demonstrating a commitment to resolving challenges and meeting client needs
- Recognize and proactively resolve problems during job management, mitigating potential disruptions and ensuring seamless service delivery
- Employ strong interpersonal skills to negotiate pricing with servers to cover the rural areas of Georgia
- The Off App percentage dropped from over 30% to less than 1% during my employment
- I am the lead Proof Georgia representative for Harris Loftus, Republic, and Cloud, Willis, and Ellis
- By nurturing these client relationships, I have managed to keep the biggest clients in Georgia satisfied with their service
- Monthly meetings with Republic have resulted in them utilizing the platform as it is intended rather than strictly through email. They are now allowing servers to pick up jobs and become appointed to them after the fact, as the current model is for all clients
- Worked with the bulk uploads team to create auto chats and billing line items for counties that require hand-delivered affidavits
- Streamlined the dispossessory process on app. We are now able to complete jobs from start to finish entirely on app
- Developed the SOP for Harris Loftus to allow them to be hands-off on bulk collections uploads, ultimately leading to their highest success rate with any process serving company to date
- Worked side-by-side with product to develop Motion & Order workflows to automate hand-drafted documents, saving Specialists and Clients hours daily and streamlining the M&O process for all
- Helped create unique holding pattern for Georgia clients waiting on Motion & Order to ensure their matters were not handled without proper appointment
- Created a holding pattern and flag system for Harris Loftus to accommodate their weekly reporting to streamline their workflow, leading to a higher success rate and quicker close time on all jobs
- Received a Proof Award for Engaging with Intention & Sustainability for 2023
- Was awarded Employee of the Month in February 2024.
- Collaborated with cross-functional teams to achieve project goals.
Server Trainer, Head Server, Bar Inventory Manager
Flounder's
01.2012 - 06.2022
- Led a team of 25 servers through fast-paced shifts
- Helped with team scheduling (over 100 staff members)
- Maintained liquor count of 8+ bars for roughly 10 years.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Mentored new hires through training, ensuring they became productive team members quickly and efficiently.
Paralegal
Dampier Law Firm, P.C.
05.2014 - 06.2022
- Provided legal and administrative support to attorneys and prepared legal documents
- Assisted in general office management.
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
- Edited and proofread legal documents to verify accuracy.
- Contributed to building firm-client relationships through professional interactions with clients during meetings or phone calls, conveying empathy while maintaining confidentiality.
- Helped attorneys prepare for trial by organizing exhibits
- Ensured compliance with court rules and procedures by accurately preparing and submitting legal filings within established timeframes.
Certified Process Server
Lighthouse Investigative, Proof, ABC
01.2018 - 01.2022
- Served process for the First Judicial Circuit of Florida
- Received papers to be served from attorneys, court clerks, and magistrates and printed out papers.
- Provided proof of service in form of affidavit.
- Achieved high success rate in locating hard-to-find individuals through diligent research efforts using public records databases and other resources.
- Optimized route planning to maximize productivity while minimizing travel time between service locations.
- Maintained detailed records of service attempts, ensuring accurate reporting and successful case resolutions.
- Obtained an annual Certificate of Good Conduct from State Attorney's Office
- Passed state-mandated written exam covering Chapter 48 of Florida State Statutes.
Education
Bachelor of Arts - Professional Legal Studies
University of West Florida
05.2012
Skills
- MS Office
- Lexis/Nexis
- Pacer
- Strong communication skills
- Legal research and writing
- High-stress tolerance
- Experience in leadership
- Strong attention to detail
- Problem-solving
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Management collaboration
- Technical communication
- Strategic Planning
- Cross-Functional Collaboration
- Operations Management
- Cross-functional Team Coordination
- Troubleshooting and problem resolution
- Data-driven decision-making
- Documentation And Reporting
- Operations Planning
- Cross-Functional Communication
- Talent Development
- Organizational improvement
- Cross-functional team leadership
- Teamwork and Collaboration
- Team Leadership
- Process Improvement
- Problem-Solving
- Team Development
Timeline
Senior Manager, Operations
Proof Technologies
06.2024 - Current
Georgia Specialist, Platform Operations
Proof Technologies
06.2022 - Current
Certified Process Server
Lighthouse Investigative, Proof, ABC
01.2018 - 01.2022
Paralegal
Dampier Law Firm, P.C.
05.2014 - 06.2022
Server Trainer, Head Server, Bar Inventory Manager
Flounder's
01.2012 - 06.2022
Bachelor of Arts - Professional Legal Studies
University of West Florida
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