Samantha Finnen
Princeton,TX
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Food Service Supervisor
Crave-It Nutrition
San Antonio, TX
08.2023 - Current
- Prepare orders for lunches.
- Set up serving line and serve and package lunches for delivery schools.
- Pack delivery school lunches and drive to their school.
- Sell and restock snacks and drinks
- Oversaw staff performance to ensure completion of daily duties.
- Oversaw daily food service operations, ensuring high standards of quality and compliance with safety regulations.
- Trained and mentored staff on efficient food preparation techniques and customer service excellence.
- Managed inventory levels, ensuring timely ordering and minimizing waste through effective stock rotation practices.
- Maintained health and food safety standards at all stages, from storage through delivery.
Transcriptionist
Rev.com
New Braunfels, TX
09.2019 - Current
- Transcribed audio files with high accuracy and attention to detail.
- Ensured timely delivery of completed transcripts to clients.
- Utilized transcription software for efficient document creation.
- Reviewed and edited transcripts for clarity and consistency.
- Maintained strict confidentiality with sensitive information, ensuring client trust and privacy.
- Followed specific guidelines and style rules to meet clients' requirements and maintain consistency.
Server
Cracker barrel
San Marcos, TX
11.2016 - 05.2017
- Delivered exceptional customer service to enhance overall dining experience for guests.
- Oversaw multiple tables, prioritizing tasks to enhance service efficiency.
- Facilitated collaboration with kitchen staff to optimize food preparation and delivery timelines.
- Facilitated training for new servers on menu items, restaurant policies, and exemplary service practices.
- Ensured cleanliness and organization of dining area to comply with health standards.
Bartender
Main Event Entertainment
10.2013 - 05.2016
- Trained new bartenders on cocktail preparation and customer service standards.
- Managed inventory levels, ensuring optimal stock for high-demand events.
- Collaborated with kitchen staff to synchronize food and drink service for events.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Bar Manager
Bayou City Wings
06.2011 - 10.2013
- Supervised daily bar operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff on mixology techniques and customer service best practices.
- Developed seasonal drink menus to enhance customer experience and promote sales.
- Managed inventory levels, reducing waste through effective stock rotation practices.
- Collaborated with kitchen staff to synchronize food and beverage service for optimal guest satisfaction.
- Analyzed customer feedback to refine offerings and improve overall bar performance.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
Server and Trainer
Black Eyed Pea Restaurant
12.2010 - 06.2011
Education
Spanish Language And Literature
San Jacinto College
Pasadena, TXGeneral (Diploma) -
Deer Park High School
Deer Park, TX05.2009
Skills
- Teamwork
- Customer service
- Organizational skills
- Transcription
- Event breakdown
- Efficiency improvement
- Event space planning
- Microsoft Word
- Stress management
- Microsoft Office
- Interpersonal communication
- Staff leadership
- Food preparation
- Schedule management
Certification
- TABC
- June 2014 to Present
- Certified to legally serve alcohol in texas
- Food Handler
- October 2016 to October 2018
- Food handler certificate
Additional Information
Authorized to work in the US for any employer
Timeline
Food Service Supervisor
Crave-It Nutrition
08.2023 - Current
Transcriptionist
Rev.com
09.2019 - Current
Server
Cracker barrel
11.2016 - 05.2017
Bartender
Main Event Entertainment
10.2013 - 05.2016
Bar Manager
Bayou City Wings
06.2011 - 10.2013
Server and Trainer
Black Eyed Pea Restaurant
12.2010 - 06.2011
Spanish Language And Literature
San Jacinto College
General (Diploma) -
Deer Park High School