Samantha Finney
Fayetteville,NC
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Foundever USAA Collections (MDS)
09.2023 - 05.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously and professionally.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Maintained strict compliance with all federal, state, and company regulations during each step of the collections process while maintaining security and confidentiality for clients and company.
Correctional Officer
State Of North Carolina
03.2014 - 08.2019
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Observed behavior of residents individually and in groups.
- Inspected work sites and crew trucks for contraband, cleanliness, and safety.
Customer Service Representative
Safelite Auto Glass
11.2012 - 03.2013
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
High School Diploma -
E.E. Smith High School
Fayetteville, NC06.1991
Skills
Timeline
Customer Service Representative
Foundever USAA Collections (MDS)
09.2023 - 05.2024
Correctional Officer
State Of North Carolina
03.2014 - 08.2019
Customer Service Representative
Safelite Auto Glass
11.2012 - 03.2013
High School Diploma -
E.E. Smith High School
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