Samantha Firebaugh

Handled scheduling for store shifts to achieve adequate staffing. Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs. Supervised cashiers in processing credit, debit and cash payments to streamline sales. Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction. Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling. Completed thorough opening, closing and shift change functions to maintain operational standards each day. Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours. Ensured compliance with all safety regulations throughout the store premises.

Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties. Showcased and built visually appealing displays and signs to encourage customers to buy specific products. Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage. Built customer confidence by actively listening to concerns and complaints and quickly resolving issues. Updated and maintained store signage and displays. Trained and mentored associates to teach daily tasks and procedures. Prepared staff work schedules and assigned team members to specific duties. Ensured compliance with safety regulations and company policies. Recruited, trained and supervised new employees. Monitored employee performance and identified performance gaps for corrective action.

Evaluated needs of the department and delegated tasks to optimize overall production. Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management. Maintained positive working relationship with fellow staff and management. Worked closely with sales associates to complete tasks. Managed effective stock rotation and inventory placement. Handled shift overstock, restocking and inventory control. Identified needs of customers promptly and efficiently. Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Maintained cleanliness of work area at all times. Read orders to verify attributes and quantities of merchandise. Packaged items with appropriate materials to prevent damage during shipping. Labeled boxes and placed in outbound collection areas. Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors. Performed cycle counts on a regular basis to maintain inventory accuracy. Fulfilled orders quickly to accomplish challenging daily objectives.