Samantha Fischer

• Comerica Bank: Senior Project Manager – Auburn Hills, MI
• Managed diverse project portfolio: Server Upgrade and Remediation Project in AWS 1.0, Contract Lifecycle Management Integrations project and selection of new SaaS solution for Corporate Sustainability Department.
• Successfully managed projects through Discovery and Implementation, including Portfolio Investment Committee process and Production Readiness Certification.
• Use of JIRA for defect tracking, daily work meetings and project planning.
• Developed and maintained strong client relationships, ensuring high levels of satisfaction.
• Led cross-functional teams in execution of strategic projects, fostering collaboration and ensuring alignment with corporate goals.
• Coordinated with external partners and vendors to deliver comprehensive solutions that meet clients' diverse needs.

• Project Manager for Corillian Online Banking Platform (Customer Facing) - Digital Solutions Division (2022 – 2024)
• Managed Corillian Online Banking implementations for Banks and Credit Unions.
• Managed Project Managers from ancillary products including Mobiliti, eStatements, Check Images, Online Account Opening, Bill Payment, Zelle, TransferNow, Notifi, ACH, Wires, AllData, Intuit and SecureNow.
• Completed application configurations via UI for Online Banking and ancillary products/projects.
• Navigated change control process to schedule and manage required system changes. This also included updating predefined SQL scripts.
• Provided Training to new Project Managers.
• Completed 25% of service add projects done by the PM group during first full year while completing onboarding, shadowing other PMs on 3 net new projects and completing my own net new project.
• Improved process for ACCOUNT-TO-ACCOUNT professional service projects that allowed an implementation to be completed in 6 weeks vs. 12.

• Portfolio and Project Manager – Online Account Origination (2019 – 2022)
• Served as Project Manager for Online Account Origination for banks and credit unions.
• Participated in creation of processes, project plans and timelines for application implementations.
• Trained and mentored other project managers, business analysts and technical analysts.

• Implementation Specialist and Project Manager - Open Solutions Division (2008 – 2019)
• Completed IVR implementations for in-house customers and datacenter customers in US and in Canada. IVR interfaces with more than 15 core systems. Acted as PM and Technical resource, as well as Trainer.
• Completed server migrations/upgrades for IVR customers as well as in-house to datacenter migrations.
• Assisted in the setup of DR sites in both the US and Canada.
• Completed Mobiliti implementations for online banking customers. Acted as PM and Technical analyst. Collected images and requirements and added to UI application. Ran scripts to add variables and values to tables. Updated config files to route application communications between servers.
• Completed Online Banking Implementations for DNAweb. Acted as PM and Technical analyst by completing configuration, interface connections, branding setup and ancillary product configuration for Bill Pay, Check Images, Account Opening, Statements, Intuit, ACH and Wires.

• Led test efforts and managed team of 4 testers.
• Completed testing on multiple platforms: standalone database applications, client/server applications, intra and internet applications, windows applications, Cobol applications, crystal reports, accounting, testing and training, order fulfillment, supplier management and reporting tools.
• Used automated testing tools (QA run and file aide) to automate test cases.
• Translated specification documents into test cases.

Project Manager for several high-profile redesign projects that led to the acquisition and implementation of organization wide systems for Patient Registration, Ask-A-Nurse, and Technical Help Desk Services.

• Led the collection of requirements, analysis of best fit system to determine systems to purchase.
• Documentation of processes and workflows.
• Led testing and training efforts for system implementations.