Samantha Fisher
Alliance,OH
Summary
Dynamic professional with 15+ years of expertise in information collection, administrative support, and operational excellence. Skilled in data entry, quality control, and employee onboarding, consistently driving efficiency and elevating team performance. Adept at managing multiple priorities in fast-paced environments while ensuring accuracy, timeliness, and attention to detail.
Overview
18
18
years of professional experience
Work History
Research Analyst
Audit Analytics
02.2018 - 07.2025
- Accurately entered and updated high volumes of data into company databases, ensuring precision and strict adherence to organizational standards.
- Collaborated with a small research team and cross-functional departments to ensure timely and error-free data entry.
- Handled daily requests and questions for high-profile clients, delivering clear, professional communication and ensuring client satisfaction.
- Served as a main point of contact for new hires, training on various databases, addressing onboarding inquiries, quality review and ensuring a smooth transition.
- Created comprehensive training SOPs for numerous grading processes in our system.
- Performed quarterly accuracy tests leading to a measurable improvement in data integrity and reliability.
- Streamlined data handling processes by identifying inefficiencies and implementing innovative solutions, increasing accuracy and reducing processing time.
Administrative Assistant
Evergreen Lawn Maintenance & Landscape
01.2015 - 12.2017
- Answered a multi-line phone system, routing calls, delivering messages to staff and greeting clients.
- Supported staff through scheduling appointments, coordinating travel arrangements, and managing multiple calendars.
- Applied strong problem-solving skills to answer customer inquiries, resolve issues, and maintain positive client relationships.
- Managed social media platforms, ensuring timely responses to comments and messages.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Improved organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Customer Service Associate
Shaws Grocery Company
12.2007 - 08.2014
- Maintained a welcoming and organized front desk environment, ensuring a positive experience for customers and staff.
- Provided accurate and helpful information about company products and services, enhancing customer engagement and satisfaction.
- Managed multi-line phone system, directing calls to appropriate departments while maintaining a friendly demeanor.
- Addressed customer complaints by listening attentively and delivering effective solutions by using problem-solving skills.
- Processed cash and credit card transactions with precision, adhering to company policies and maintaining financial accuracy.
- Enforced policies and procedures to increase efficiency.
Education
Bachelor of Arts - Communications
Worcester State University
Worcester, Massachusetts05.2017
Skills
- Typing Speed: 60 WPM with 99% accuracy
- Microsoft Office (Excel, PowerPoint, Outlook, et al)
- Google Workspace (Docs, Sheets, Calendar)
- Data Entry Management
- Customer service
- Administrative support
- Scheduling
- Multi-line phone systems
- Client relations
- Payroll administration
- Calendar management
- Lean six sigma
- Document management
- Content development
- Proofreading
- Quality control
- Teamwork and collaboration
- Problem-solving
LANGUAGES
English
Timeline
Research Analyst
Audit Analytics
02.2018 - 07.2025
Administrative Assistant
Evergreen Lawn Maintenance & Landscape
01.2015 - 12.2017
Customer Service Associate
Shaws Grocery Company
12.2007 - 08.2014
Bachelor of Arts - Communications
Worcester State University
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