Samantha Flannery
Council Bluffs
Summary
Sales professional with comprehensive understanding of cabinet products and industry trends, committed to delivering exceptional customer service and achieving business objectives. Proven record of fostering team collaboration and adapting to dynamic sales environments. Recognized for strong communication skills and effective problem-solving abilities, ensuring client satisfaction and loyalty. Organized customer service with 2 plus years of experience. Dedicated to fantastic customer service and maintaining relationships with customers. Skilled at upselling products to increase overall sales and trained in Excel design programs as well as POS systems
Overview
3
3
years of professional experience
Work History
Cabinet Sales Specialist
Menards
08.2024 - 01.2026
- Assisted customers in selecting cabinetry to meet design and budget requirements.
- Provided detailed product knowledge on cabinet materials and finishes to enhance customer experience.
- Collaborated with design teams to create customized kitchen layouts and cabinetry solutions.
- Processed orders efficiently, ensuring accurate inventory management and timely deliveries.
- Analyzed customer feedback to refine product offerings and improve overall satisfaction levels.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Negotiated favorable pricing with suppliers, allowing for competitive quotes while maintaining profitability.
- Enhanced showroom appearance through regular updates of product displays, attracting potential customers and showcasing available options.
- Boosted overall client satisfaction by providing timely follow-ups on inquiries and orders.
- Increased cabinet sales by effectively identifying customer needs and recommending appropriate solutions.
Sales Associate
Travel Center
04.2023 - 07.2024
- Assisted customers with travel bookings and inquiries, ensuring accurate information delivery.
- Maintained knowledge of travel products and services to provide tailored recommendations.
- Processed transactions efficiently using point-of-sale systems, enhancing customer experience.
- Collaborated with team members to achieve sales goals and improve service quality.
- Resolved customer issues promptly, fostering positive relationships and repeat business.
- Participated in training sessions to enhance product knowledge and service skills.
- Supported promotional campaigns by actively engaging customers and promoting special offers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
High School Diploma - General Studies
Thomas Jefferson High School
Council Bluffs, IA06.2018
Skills
- Design consultation
- Warranty management
- Product presentation
- Industry trends awareness
- Material selection
- Expert product knowledge
- Contract preparation
- Product customization
- Client follow-up
- Strong sales techniques
- Customer service
- Time management
- Customer relationship building
- Interpersonal communication skills
- Customer experience enhancement
- Sales consultation
- Client engagement
- Complex Problem-solving
- Strategic planning
- Staff training
- Customer retention
- Customer needs assessment
- Closing techniques
- Records management
Timeline
Cabinet Sales Specialist
Menards
08.2024 - 01.2026
Sales Associate
Travel Center
04.2023 - 07.2024
High School Diploma - General Studies
Thomas Jefferson High School