Samantha Fletcher

In this role I keep a stocked and well organized warehouse to ensure that we provide our Airmen with adequate furnishings and amenities.

• Carry out diverse warehousing responsibilities encompassing the independent handling of receiving, storing, and selecting various types of materials.
• Match specific item identification by name, stock number, letter, code, quantity, or unit of issue on containers.
• Disposal of regulated hazardous waste, such as expired lamps.
• Operate and maneuvers forklift in confined places.
• Maintain and repair all appliances within the dormitories saving the Air Force thousands of dollars monthly.
• As my department's safety representative, I also do monthly safety walk throughs and document this data.
• Utilize bar code wands, scanners to input nomenclature and description of item and location changes. As well as the utilization of eMH systems.
• Assist in the preparation of the 5Year furnishings plan to ensure adequate federal funding for our department.
• Maintain inventory of chemicals and disposable items, ensuring sufficient stock levels for use within the dormitories.
• Completion of the Housing Referral and Relocation course as well as The Furnishings Management course.

As a Housekeeper I Maintained the cleanliness, aesthetics, and comfort for guests.

• Maintained cleanliness of rooms, locker rooms, restrooms, lounges, corridors, hallways, stairways, and more while keeping the prescribed health and hygiene standards.
• Ensured perfect working order of the tools and equipment employed to execute high quality work, as well as managed waste disposal.
• Replenished food supplies, restroom equipment, bed linens, kitchen items, room accessories, and writing supplies as needed daily.
• Maintained a high level of integrity while dealing with and working around peoples private belongings and information.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Maintained fully stocked carts with necessary supplies at the conclusion of each workday.

I played a crucial role in managing the financial transactions within a casino, some of my duties were as follows.

• Totaled currency and checks, using computer or ten key calculator, to verify amount on deposit slip or other form
• Removed specified amount of currency and coins from vault and placed cash in bag for shipment to business or branch bank.
• Counted and recorded large denomination bills, mutilated currency by hand and using currency-counting machine, for shipment to Federal Reserve Bank
• Counted in and out of assigned drawer twice per shift, conducted transactions via credit card, cash checks, and pay patrons in a timely manner.
• Continuously delivered a high standard of customer service.
• Complied with casino and federal mandates and procedures at all times.
• Completed yearly title 31 training.
• Balanced the contents of the vault, and preformed Kiosk drop nightly.
• Work closely with surveillance and security to safely conduct the flow of money throughout the casino

Machining afforded me the ability to create precise products for customer's daily use.

• Oversaw the daily functions of manufacturing machinery to create the best product.
• Programmed and monitored machines during assembly, and Identified parts needing repair.
• Loaded raw materials and parts onto the machines.
• Performed routine machine maintenance.
• Set up, ran and maintained Cutex 160 and Cutex 240 CNC machines; operated rotary machines, honing machines, large saws, mills, and drill presses.
• Continuously facilitated a clean and safe work area.
• Followed written instructions to set up and operate manual equipment and computer-controlled production machines.
• Measured and marked dimensions and reference points to meet precise specifications.

I ensured that hungry people all over the greater Chico area were fed on time without leaving their homes.

• Received, picked up, checked, confirmed and delivered orders in a timely manner to guarantee punctual deliveries
• Reviewed orders before and after delivery to verify completeness and accuracy.
• Provided excellent customer service by answering questions and addressing complaints.
• Consistently displayed outstanding time management, and self accountability skills.
• Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
• Handled merchandise in accordance with product handling standards.
• Obeyed traffic laws and follow established traffic and transportation procedures.

I provided a friendly and understanding online environment where I was able to assist customers in making a selection that best worked for them and give knowledgeable advice.

• Ensured seamless communication between organization and customers seeking support
• Delivered fast-paced support to customers via email and live chat
• Executed data input with efficiency.
• Developed and maintained a customer database for long term customer relationships with the company.
• Planed and conducted direct marketing activities.

I was an important piece of a four person team dedicated to assisting customers with their tax preparation and providing bookkeeping services to the business community.

• Provided excellent customer service through greeting patrons and handling incoming calls. Efficiently managed the company's calendar by organizing, rescheduling, and canceling appointments.
• Utilized accounts payable, Excel, Word, amongst other applications
• Demonstrated enhanced accuracy and speed in handling extensive data entry.
• Provided thorough and organized accounting services to numerous local businesses
• Demonstrated strong communication skills both verbally and in written form.
• Developed and nurtured strong partnerships with local business owners and tax clients.

In my role as a Fulfillment Team Member I played an essential role in ensuring smooth order processing and timely delivery to customers worldwide.

• Processed and fulfilled customer orders efficiently
• Packaged and box items, ensuring they are ready for shipment in a manner consistent with company standards
• Executed efficiency contributing to the overall customers' satisfaction.
• Warehouse Operations facilitating the fulfillment process such as offloaded stock deliveries, located merchandise, and operated warehouse machinery, including forklifts, cherry pickers, and pallet jacks.
• Logged critical information into shared Google docs using Excel.
• Met high volume number quota daily.
• Ensured the quality of high-end merchandise through thorough inspection processes, specializing in bridal gowns.
• Communicated effectively orally and in writing throughout the entirety of fulfillment. using Slack to ensure high performance throughout the entire team.
• Maintained safety at all times, specially in forklift areas.