SAMANTHA FLORES
Orlando,FL
Summary
Experienced Payroll Administrator and Accounts Payable professional with a strong track record of success. Highly organized and dependable, adept at effectively managing multiple priorities and taking on additional responsibilities to meet team goals. Demonstrated expertise in accurately processing payroll and maintaining meticulous records. Proven ability to ensure compliance with relevant regulations and policies while delivering exceptional service to employees and vendors. Detail-oriented team player committed to contributing to the overall success of the organization.
Overview
30
30
years of professional experience
Work History
Payroll Administrator & Accounts Payable
JW Marriott Orlando Bonnet Creek
Orlando, FL
08.2022 - Current
- Reached out to vendors and customers to verify information and follow up on client issues - collected and filed documents to add new vendors in the system. Verified statements, review, reconcile and process invoices. Applied proper codes to invoices, file and organize documents and maintain accounts payable processes and keep accounts up to date.
- Prepared month-end closing entries for detailed reporting and recordkeeping. Manage and run reports in payment system and research discrepancies and exceptions.
- Supported financial director with special projects and additional job duties. Created excel reports and communicated with team members and helped improved overall financial reporting.
- Assisted with training new staff and Administrative Assistants and Managers in HotShop and Pcard and checkbook reviews. Helped with discrepancies and process payments.
- Assisted with mail and delivery and Fedex packages.
- Assisted with employee checks and maintain check log and process check deposits. Checks figures, postings, and documents for accuracy.
- Organize, secure, and maintain all files, records, cash and cash equivalents in accordance with policies and procedures.
- Record, store, and/or analyze computerized financial and payroll information.
- Adjust time clocks and employee schedules and correct punches.
- Audited timesheets and payroll records for accuracy.
- Reconciled payroll discrepancies and responded to inquiries from employees.
- Assisted with recruitment and onboarding of new employees.
- Submitted reports on payroll activities.
- Responded to employee inquiries to provide information regarding payroll deductions and related issues.
- Completed payroll accurately and timely to meet employee expectations.
- Awarded 5 Diamond 4th Quarter 2022, Awarded 2022 Diamond award of the year.
Night Auditor
JW Marriott Orlando Bonnet Creek
Orlando, FL
08.2021 - 08.2022
- Complete end-of-day activities including posting charges to accounts, running night audit backup, and roll the date. Run reports and maintain guest ledgers. Look over pending check-ins and payment processes to complete closing procedures.
- Investigated auditing discrepancies, reconciling cash drop and credit card transactions.
- Check-in and Check out guest and maintain the JW Marriott Standards. Responded to guest needs quickly and efficiently. Answered multi-line phone system and responded to inquiries and assisted with In-Room Dining orders and input orders in micros. Called guests requiring wake-up calls. Addressed and resolved escalated issues.
- Generated and printed the Daily Rehearsal reports to track hotel performance and reviews. Updated Disney Shuttle times and inputted new group and guest information.
- Acknowledgements: Guest mentions Daily Rehearsals and Hotel property reviews.
Night Auditor
JW Marriott Grande Lakes
Orlando, FL
07.2018 - 08.2021
- Completed end of day closing procedures and reports. Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Performed nightly updates to room charges and rates. Looked over pending check-ins and payment processes to complete closing procedures for night audit.
- Assisted with new hire training and taken on duties and task as an Overnight Manager, Bellman, and AYS during peak periods or staff absences.
- Nominated for 5 Diamond award 3rd Quarter 2019. Awarded Highest Elite Appreciation Average 2018. Acknowledgements: Guest mentions Daily Rehearsals and Hotel property reviews.
Concierge Agent
Hilton Grand Vacations Club
Orlando, FL
05.2012 - 11.2018
- Call Center for timeshare marketing packages. Handled over 100 calls daily Inbound and Outbound and responses by email. Confirmed guest reservations and timeshare package details, verified tour times and requirements for qualifications.
- Welcomed guest on day of arrival, verified travel information and transportation. Assisted with rebooking and cancellations and addressing any concerns and escalated issues. Tracked tour data and sales in excel spreadsheet. Confirmed all tour requirement and met goals on a monthly basis.
- $53 Million in Sales and received 5 Diamonds on HGVC Ring. Awarded choice of a watch from Mayors Jewelers. Top Producer Concierge 2nd Quarter 2017, Top producer 2nd Quarter 2017, Top Producer Concierge 2016, Top Producer Concierge 1st Quarter 2016, Top Producer Concierge 2014.
Patient Care Advocate
Express Scripts
Orlando, FL
08.2010 - 04.2012
- Assisted Members in understanding and maximizing the use of their prescription benefits and discounts through mail-order pharmacy.
- Checked coverage and pricing for members and health partners. Assisted with prior authorization and step therapy information. Discussed coverage at retail pharmacy and medication availability.
- Medicare part D trained and Department of Defense training and clearance. Assisted with retail pharmacies with processing claims, overrides and rejected claims.
- #1 Call Center Agent - 2010. Highest prescription mail order conversions - 2011.
Cashier Specialist
Gap Factory Outlet
Orlando, FL
09.2007 - 11.2010
- Responsible for end of day business monetary transactions and analyzing daily accounting reports and entering data into systems. Quickly and accurately counted drawers at start and end of each shift and end of day.
- Verified safe count, assisted cashiers with change. Trained new hire employees and scheduled meal and rest breaks. Set up merchandise presentations, fixtures and signing. Hanged and folded clothes and worked with processing shipment of new merchandise and assisted with count audits.
Attractions Operator and Trainer
Walt Disney World
Orlando, FL
05.2000 - 09.2007
- Trained new cast members on Rock 'n Roller Coaster and followed safety procedures and Disney guest service guidelines. Evaluated new hire trainees and reported to management. Trained to work in all operations in area 3 and assisted with crowd control with parade.
Bookkeeper and Back Office Supervisor
Farm Fresh
Virginia Beach, VA
09.1996 - 01.2000
- Responsible for organizing end of business day monetary transactions and analyzing daily accounting reports and entering data into system. Balanced department reports and sales sheets to report generated.
- Handled all cash for the store and verified safe. Assisted cashiers with change and money drops. Verified all cash tills. Processed checks and cash deposits. Supervised baggers and cashiers. Managed breaks and handled customer service issues. Assisted with front desk lottery machines, inventory and money order machine, Va power collection and Western Union, product returns.
Education
Licensed Practical Nursing -
Vocational Technical Center
Virginia BeachHigh School Diploma - undefined
Bayside High School
Virginia Beach, VASkills
- Auditing and Reporting
- End of Month Closing
- HR & Administrative support
- Administering Payroll
- Payroll Auditing
- Resolving Payroll Discrepancies
- Employee Timesheet Processing & Auditing
- Database Maintenance
- Period-End Reporting
- Timecard Management
Timeline
Payroll Administrator & Accounts Payable
JW Marriott Orlando Bonnet Creek
08.2022 - Current
Night Auditor
JW Marriott Orlando Bonnet Creek
08.2021 - 08.2022
Night Auditor
JW Marriott Grande Lakes
07.2018 - 08.2021
Concierge Agent
Hilton Grand Vacations Club
05.2012 - 11.2018
Patient Care Advocate
Express Scripts
08.2010 - 04.2012
Cashier Specialist
Gap Factory Outlet
09.2007 - 11.2010
Attractions Operator and Trainer
Walt Disney World
05.2000 - 09.2007
Bookkeeper and Back Office Supervisor
Farm Fresh
09.1996 - 01.2000
High School Diploma - undefined
Bayside High School
Licensed Practical Nursing -
Vocational Technical Center