SAMANTHA FLORY
Roseburg,OR
Summary
Dedicated to resolving customer issues, and ringing up customers. Skilled in receiving orders, arranging products in the store, and processing transactions. Strong relationship-builder and multitasker with a team-oriented personality and a commitment to completing all tasks with a meticulous attention to detail. Employee who is self-motivated and has a flexible schedule and availability. Professional and approachable, with exceptional customer service and sales skills. When assisting customers and coworkers, she is cheerful. Organized and enthusiastic, with experience processing payments accurately and ensuring high levels of customer satisfaction in all interactions. Upselling target items and providing positive customer experiences to increase loyalty and repeat business.
Professional in customer service management with proven track record of driving customer satisfaction and operational efficiency. Known for strong leadership, effective problem-solving, and excellent communication skills. Adept at fostering team collaboration and adapting to evolving challenges to achieve consistent results. Skilled in conflict resolution, process optimization, and delivering high-quality customer experiences.
Overview
7
7
years of professional experience
Work History
Customer Service Lead
Columbia Bank
05.2022 - Current
- Led customer service team in resolving complex client issues, enhancing satisfaction and loyalty.
- Developed training programs for new staff, improving onboarding efficiency and knowledge retention.
- Implemented process improvements that streamlined operations and reduced response times significantly.
- Monitored team performance metrics to identify areas for growth and drive continuous improvement initiatives.
- Facilitated communication between departments to ensure seamless service delivery and issue resolution.
- Conducted regular performance reviews, providing constructive feedback and mentoring to junior staff members.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
- Assisted with onboarding new hires by sharing expertise in company policies, procedures, systems usage.
- Exceeded performance goals consistently through effective communication and problem-solving skills.
Sales Associate
Fred Myers
03.2019 - Current
- Sold a variety of products by explaining their unique features and instructing customers on how to use them properly.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Provided product and service information to customers.
- Performed floor moves, merchandising, display maintenance, and housekeeping to keep sales areas well-stocked, organized, and current.
- Took incoming phone calls and answered them with information about products, services, store hours, policies, and promotions.
- Set planogram and maintained the integrity of them as time went on.
- Trained new employees on rules and basics of the job.
- Run my department including keeping up on freight, sales, paperwork, price changes, etc.
Cashier/Server
McDonald's
07.2018 - 08.2019
- Counted cash in the register drawer to keep the register balanced at the start and end of each shift.
- Provided assistance to visitors by quickly resolving their questions and concerns.
- Maintained the fast pace environment working well under pressure.
- Replenished supplies behind the counter, at tables, and in customer stations to keep the team productive and customers happy.
- Checked orders for accuracy and delivered food to dine-in, carry-out, and curbside customers.
Stocker
Ulta Beauty
02.2019 - 03.2019
- Checked sales floor stock levels on a regular basis to ensure that backstock merchandise was replenished before it ran out.
- Maintained neat, orderly and safe work space.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Separated all of the debris and packaging from the boxes for recycling or disposal.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Kept my work area clean, orderly, and safe.
Seasonal Sales Associate
Michaels
08.2018 - 02.2019
- Provided excellent customer service as a sales associate in the fashion jewelry and accessories department.
- Stocked shelves and supplies and organized displays.
- Greeted customers and assisted them in finding items in the store.
- Was in charge of training new salespeople.
- Attended to the needs of customers while also completing assigned tasks.
Education
High School Diploma -
Roseburg High School
Roseburg, OR01.2019
Skills
- Multi-Task Management
- Excellent communication
- Heavy lifting
- Conflict and dispute resolution
- Excellent with kids
- Quick learner
- Lead development
- Customer satisfaction
- Safety measures
- Sales
- Computer literate
- Time management skills
- Email etiquette
- Cash handling
- Customer complaint resolution
- Account management
- Call center experience
- Call flow maximization
- Quality assurance
- Call center
- Administrative support
Timeline
Customer Service Lead
Columbia Bank
05.2022 - Current
Sales Associate
Fred Myers
03.2019 - Current
Stocker
Ulta Beauty
02.2019 - 03.2019
Seasonal Sales Associate
Michaels
08.2018 - 02.2019
Cashier/Server
McDonald's
07.2018 - 08.2019
High School Diploma -
Roseburg High School