Samantha Fonseca
Program Manager
Atlanta,GA
Summary
Dynamic, relationship-focused professional with a proven track record in program management and partner marketing, dedicated to connecting people, ideas, and strategies to drive meaningful impact. Recognized for energizing teams, fostering client trust, and achieving results that propel business growth. A strong sense of curiosity and initiative complements a people-first mindset, ensuring every challenge is approached with creativity and collaboration. Committed to leveraging these strengths to create innovative solutions that benefit clients and stakeholders alike.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Program Manager
Extu Inc.
11.2022 - Current
- Onboards and manages 75 Gold and Platinum tier Lenovo partners to ensure excellent partner enablement, engagement, and performance.
- Collaborates with cross-functional teams to implement strategic initiatives to drive program ROI.
- Successfully executes OOH partner marketing initiatives, including large-scale advertising, events, and custom projects.
- Serves as a key liaison between partners and internal stakeholders to ensure program alignment with client objectives.
- Delivers engaging product training sessions to both internal teams and partners, enhancing overall product understanding and implementation.
Sales Development Representative
Extu Inc.
04.2022 - 11.2022
- Led outbound sales initiatives that boosted discovery call rates by 20%.
- Redesigned the corporate chatbot user experience, to improve communication and process efficiency across departments.
- Developed effective B2B cadences and scripts to improve outbound call time.
- Won new business by articulating full value of company's capabilities to prospects.
- Utilized Salesforce to track interactions and maintain accurate records of prospects.
Operations Coordinator
Hospitality Business Network Solutions
06.2021 - 02.2022
- Assisted the VP of Operations with administrative functions and served as a liaison between help desk employees and the operations department.
- Led account migrations for regional business owners, ensuring a smooth phone line, cloud, and software consolidation.
- Facilitated regular meetings to monitor project progress and addressed challenges proactively.
- Collected, arranged, and input information into ConnectWise to support IT Helpdesk efficiency.
Patient Experience Specialist
Sibley Heart Center Cardiology
09.2020 - 03.2021
- Partnered with physicians, managers, and staff to implement best practices for patient experience.
- Managed and distributed patient satisfaction survey reports, providing insights into continuous improvement.
- Worked with leadership to ensure high-quality patient interactions, and foster positive engagement.
- Served as an onsite liaison for Sibley and partnering hospitals.
Education
Bachelor of Arts - Mass Communication
Auburn University
Auburn, AL08-2020
Minor - Logistics And Supply Chain Management
Auburn University
Auburn, AL08-2020
Skills
- Client relationship management
- Consultative marketing expertise
- Client retention strategies
- Project coordination
- Process optimization
- Product training
- Interpersonal communication expertise
- Microsoft office and outlook proficiency
Certification
Sales Effectiveness Training, Butler Street
Websites
Timeline
Program Manager
Extu Inc.
11.2022 - Current
Sales Development Representative
Extu Inc.
04.2022 - 11.2022
Operations Coordinator
Hospitality Business Network Solutions
06.2021 - 02.2022
Patient Experience Specialist
Sibley Heart Center Cardiology
09.2020 - 03.2021
Bachelor of Arts - Mass Communication
Auburn University
Minor - Logistics And Supply Chain Management
Auburn University