Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Samantha Ford

Osceola,IA

Summary

Dedicated professional with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Front Desk Receptionist

River Hills Community Health Center
Oskaloosa, IA
05.2021 - Current
  • Greeting and checking in patients seeking help for their mental health.
  • Helping patients to remain calm when in crisis, while awaiting their appointments.
  • Providing excellent customer service to every patient entering our building.
  • Maintaining cleanliness and organization of public areas and conference rooms.
  • Documenting and distributing messages to support timely communications.
  • Establishing and maintaining good communications with personnel and clientele.
  • Scheduling appointments and maintaining and updating appointment calendars.

Crisis Intervention Specialist

Bettendorf Community School District
Bettendorf, IA
12.2018 - 08.2020
  • Guiding children with behavior and learning issues through their days at school.
  • Meeting the children where they are at to ensure they reach their full potential.
  • Helping children to develop strong coping skills to help them to self-regulate in their times of stress.
  • Helping the children to develop strong computer skills to ensure their success in the future.
  • Monitored, evaluated and recorded client progress with respect to treatment goals.
  • Increased social work knowledge by reviewing current literature, conducting social research, or attending seminars, training workshops, or classes.
  • Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.
  • Worked with coworkers to complete tasks.

Head Cashier

Lowe's
Davenport, IA
09.2016 - 09.2018
  • Supervised others and provided on-the-job training.
  • Providing exceptional customer service.
  • Ensuring guest satisfaction and resolving any issue with customer orders.
  • Ensuring all employee concerns were heard and resolved in a timely fashion.
  • Employee training and peer coaching.
  • Counted cash drawers at beginning of shifts to verify correct amounts.
  • Helped customers locate merchandise.
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
  • Adhered to quality and service standards to support operational goals.
  • Worked with coworkers to complete tasks.

Department Manager

Lowe's
Davenport, IA
04.2014 - 08.2016
  • Managing two departments of employees within the store.
  • Modeling company standards, to ensure each employee reaches their maximum potential within the store.
  • Analyzed department performance and defined actions required to achieve business objectives.
  • Adhered to store merchandising standards in support of appropriate inventory levels and backroom organization.
  • Maximized sales and long-term profitability to achieve department goals.
  • Scheduled coverage during peak traffic periods, fostering positive customer experiences.
  • Monitored market trends and took actions to meet customer demands.
  • Maintained calm demeanor and professionally managed issues in accordance with company standards.
  • Delivered constructive feedback and developmental support to department staff.
  • Followed loss prevention and risk management guidelines, resulting in enhanced safety and security.
  • Supported recruiting and hiring of talent, developing strong and capable teams.
  • Prepared new supervisors by delivering appropriate training and ongoing mentoring.
  • Conducted disciplinary action and performance counseling, resulting in decreased performance or policy violations.
  • Collaborated with cross-functional teams and department managers to optimize sales.
  • Trained and supervised associates on customer service excellence and strong company culture.

Education

Associate's degree - Social Work

Upper Iowa University
Davenport, IA

Massage Therapy in Massage Therapy - undefined

La James International College
2003

Skills

  • Microsoft Office (5 years)
  • Customer Service (10 years)
  • Management (10 years)
  • Scheduling (5 years)
  • Training & Development (6 years)
  • Filing (10 years)
  • Multi-Line Phone System (5 years)
  • Order Processing (2 years)
  • Excel (4 years)
  • Google Docs (5 years)
  • Google (4 years)
  • Organizational Skills
  • Documentation
  • Outlook
  • Case Management
  • Time Management
  • Data Entry
  • Microsoft Excel
  • Customer Service Skills
  • Communication skills
  • Crisis Intervention
  • Restaurant Management
  • Experience with Children
  • Developmental Disabilities Experience
  • Special Education
  • Intake Experience
  • Crisis Management
  • Front desk
  • Computer skills
  • Administrative experience
  • Medical receptionist
  • EMR systems
  • Medicare
  • Conflict management
  • Windows
  • Medical Scheduling
  • Autism Experience
  • Hospital Experience
  • Medical Terminology
  • Analysis skills
  • Medical Office Experience
  • Medical Billing
  • Microsoft Word
  • Microsoft Powerpoint
  • Microsoft Outlook
  • Certifications and Licenses
  • CPR Certification
  • Assessments
  • Case Management & Social Work — Proficient
  • February 2020
  • Prioritizing case tasks, gathering information, and providing services without judgment
  • Full results: Proficient
  • Work Style: Reliability — Highly Proficient
  • March 2020
  • Tendency to be dependable and come to work
  • Full results: Highly Proficient
  • Early Childhood Development — Highly Proficient
  • Knowledge of the development of children ages 0-3 and of ways to foster that development
  • Customer Complaint Resolution

Certification

Account reconciliation (10+ years) Money Management (10+ years) HIPAA (10+ years) OSHA Compliance General Ledger Accounting Research Data collection (10+ years) English

Timeline

Front Desk Receptionist

River Hills Community Health Center
05.2021 - Current

Crisis Intervention Specialist

Bettendorf Community School District
12.2018 - 08.2020

Head Cashier

Lowe's
09.2016 - 09.2018

Department Manager

Lowe's
04.2014 - 08.2016

Associate's degree - Social Work

Upper Iowa University

Massage Therapy in Massage Therapy - undefined

La James International College

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Samantha Ford