Samantha Ford
Osceola,IA
Summary
Dedicated professional with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
River Hills Community Health Center
Oskaloosa, IA
05.2021 - Current
- Greeting and checking in patients seeking help for their mental health.
- Helping patients to remain calm when in crisis, while awaiting their appointments.
- Providing excellent customer service to every patient entering our building.
- Maintaining cleanliness and organization of public areas and conference rooms.
- Documenting and distributing messages to support timely communications.
- Establishing and maintaining good communications with personnel and clientele.
- Scheduling appointments and maintaining and updating appointment calendars.
Crisis Intervention Specialist
Bettendorf Community School District
Bettendorf, IA
12.2018 - 08.2020
- Guiding children with behavior and learning issues through their days at school.
- Meeting the children where they are at to ensure they reach their full potential.
- Helping children to develop strong coping skills to help them to self-regulate in their times of stress.
- Helping the children to develop strong computer skills to ensure their success in the future.
- Monitored, evaluated and recorded client progress with respect to treatment goals.
- Increased social work knowledge by reviewing current literature, conducting social research, or attending seminars, training workshops, or classes.
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.
- Worked with coworkers to complete tasks.
Head Cashier
Lowe's
Davenport, IA
09.2016 - 09.2018
- Supervised others and provided on-the-job training.
- Providing exceptional customer service.
- Ensuring guest satisfaction and resolving any issue with customer orders.
- Ensuring all employee concerns were heard and resolved in a timely fashion.
- Employee training and peer coaching.
- Counted cash drawers at beginning of shifts to verify correct amounts.
- Helped customers locate merchandise.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Adhered to quality and service standards to support operational goals.
- Worked with coworkers to complete tasks.
Department Manager
Lowe's
Davenport, IA
04.2014 - 08.2016
- Managing two departments of employees within the store.
- Modeling company standards, to ensure each employee reaches their maximum potential within the store.
- Analyzed department performance and defined actions required to achieve business objectives.
- Adhered to store merchandising standards in support of appropriate inventory levels and backroom organization.
- Maximized sales and long-term profitability to achieve department goals.
- Scheduled coverage during peak traffic periods, fostering positive customer experiences.
- Monitored market trends and took actions to meet customer demands.
- Maintained calm demeanor and professionally managed issues in accordance with company standards.
- Delivered constructive feedback and developmental support to department staff.
- Followed loss prevention and risk management guidelines, resulting in enhanced safety and security.
- Supported recruiting and hiring of talent, developing strong and capable teams.
- Prepared new supervisors by delivering appropriate training and ongoing mentoring.
- Conducted disciplinary action and performance counseling, resulting in decreased performance or policy violations.
- Collaborated with cross-functional teams and department managers to optimize sales.
- Trained and supervised associates on customer service excellence and strong company culture.
Education
Associate's degree - Social Work
Upper Iowa University
Davenport, IAMassage Therapy in Massage Therapy - undefined
La James International College
2003
Skills
- Microsoft Office (5 years)
- Customer Service (10 years)
- Management (10 years)
- Scheduling (5 years)
- Training & Development (6 years)
- Filing (10 years)
- Multi-Line Phone System (5 years)
- Order Processing (2 years)
- Excel (4 years)
- Google Docs (5 years)
- Google (4 years)
- Organizational Skills
- Documentation
- Outlook
- Case Management
- Time Management
- Data Entry
- Microsoft Excel
- Customer Service Skills
- Communication skills
- Crisis Intervention
- Restaurant Management
- Experience with Children
- Developmental Disabilities Experience
- Special Education
- Intake Experience
- Crisis Management
- Front desk
- Computer skills
- Administrative experience
- Medical receptionist
- EMR systems
- Medicare
- Conflict management
- Windows
- Medical Scheduling
- Autism Experience
- Hospital Experience
- Medical Terminology
- Analysis skills
- Medical Office Experience
- Medical Billing
- Microsoft Word
- Microsoft Powerpoint
- Microsoft Outlook
- Certifications and Licenses
- CPR Certification
- Assessments
- Case Management & Social Work — Proficient
- February 2020
- Prioritizing case tasks, gathering information, and providing services without judgment
- Full results: Proficient
- Work Style: Reliability — Highly Proficient
- March 2020
- Tendency to be dependable and come to work
- Full results: Highly Proficient
- Early Childhood Development — Highly Proficient
- Knowledge of the development of children ages 0-3 and of ways to foster that development
- Customer Complaint Resolution
Certification
Account reconciliation (10+ years)
Money Management (10+ years)
HIPAA (10+ years)
OSHA Compliance
General Ledger Accounting
Research
Data collection (10+ years)
English
Timeline
Front Desk Receptionist
River Hills Community Health Center
05.2021 - Current
Crisis Intervention Specialist
Bettendorf Community School District
12.2018 - 08.2020
Head Cashier
Lowe's
09.2016 - 09.2018
Department Manager
Lowe's
04.2014 - 08.2016
Associate's degree - Social Work
Upper Iowa University
Massage Therapy in Massage Therapy - undefined
La James International College
Account reconciliation (10+ years)
Money Management (10+ years)
HIPAA (10+ years)
OSHA Compliance
General Ledger Accounting
Research
Data collection (10+ years)
English
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