Samantha Ford
Baltimore,MD
Summary
Entry-level healthcare management professional with a strong foundation in customer service and team collaboration. Demonstrated ability to enhance member experiences, streamline onboarding, and contribute to safety programs in various roles.
Overview
6
6
years of professional experience
Work History
Membership Sales Associates
Orokawa Y in Towson
Towson, Maryland
02.2026 - Current
- Welcomed members and potential members with a friendly and professional demeanor to create a positive first impression.
- Delivered prompt and effective customer service to address inquiries and concerns.
Fitness Coach
Orokawa Y in Towson
Towson , MD
10.2025 - Current
- Provided motivation and support, enabling clients to achieve fitness goals and improve overall well-being.
- Maintained equipment and ensured safe training environment, enhancing client safety and comfort.
Head Lifeguard
Orokawa Y in Towson
Towson, Maryland
04.2024 - Current
- Supervised a team of lifeguards, providing guidance and instruction to ensure compliance with safety regulations.
- Trained new hires on safety protocols and customer service standards to ensure readiness and compliance.
- Assisted in developing safety programs to improve team preparedness and response capabilities.
- Collaborated with management to optimize staffing schedules and enhance facility operations.
Swim Instructor
Orokawa Y in Towson
Towson, Maryland
01.2020 - Current
- Instructed swim lessons tailored to diverse age groups and skill levels, fostering individual growth.
- Monitored student progress and delivered constructive feedback to enhance skills and boost confidence.
Lifeguard Assistant Manager
Hagerstown YMCA
Hagerstown, Maryland
05.2023 - 08.2023
- Supervised swimmers, enforcing safety protocols to create a secure environment.
- Conducted regular inspections of pool area, identifying and addressing cleanliness and safety hazards.
- Collaborated with senior lifeguards to formulate and implement safety improvement strategies.
Education
Bachelor’s Degree - Healthcare Management with a minor in Business Administration
Towson University
Towson, MD01-2023
Skills
- American Red Cross Lifeguard Certification
- American Red Cross CPR/First Aid & Oxygen Certification
- Certified Pool & Spa Operator Certification
- Blood Borne Pathogens Certification
- Risk management
- Lean Six Sigma White Belt Certification
- FEMA Decision Making and Problem Solving Certification
- Workflow optimization
- Account management
- Teamwork and collaboration
- FEMA Managerial Safety and Health Certification
Volunteer Experience
- Special Olympics
- Lifeguard Training
Timeline
Membership Sales Associates
Orokawa Y in Towson
02.2026 - Current
Fitness Coach
Orokawa Y in Towson
10.2025 - Current
Head Lifeguard
Orokawa Y in Towson
04.2024 - Current
Lifeguard Assistant Manager
Hagerstown YMCA
05.2023 - 08.2023
Swim Instructor
Orokawa Y in Towson
01.2020 - Current
Bachelor’s Degree - Healthcare Management with a minor in Business Administration
Towson University