Samantha Forster-Cannon
Lake Ronkonkoma,NY
Summary
Process Management, Relationship Management and Operations Management Expert with over 25 years combined experience in quality assurance, training, personnel management, and client relations focused on enhancing business process efficiency and adhering to relevant laws affecting both the client and customer.
Overview
30
30
years of professional experience
Work History
Senior Recruiter/Employment Testing Scheduler/Reasonable Accommodations Coordinator
PeopleScout
03.2016 - Current
- Process all requests for test accommodations according to the Americans with Disabilities Act of 1990 and The Rehabilitation Act of 1973 from employment candidates for the TSA
- Educate candidates on ADA and federal hiring mandates
- Grant test accommodations to all qualifying candidates
- Collaborate with and advise the TSA Reasonable Accommodations Program Manager during decision-making process
- Coordinate with contracted testing vendor to provide approved testing accommodations to candidates
- Compile and aggregate data from federal testing database to track Reasonable Accommodations process for the TSA
- Compiled and aggregated data from federal testing database to deliver weekly field testing activity report to primary government contractor for the TSA
- Support non-federal airports during hiring process by scheduling candidate testing via one-person call center
- Provide test results to recruiters and hiring coordinators via email and telephone
- Conduct Behavioral Interviews via telephone and subsequent competency assessments of employment candidates for national pharmaceutical corporation
Trainer/Test Accommodations Specialist
Aon Corporation/Aon Hewitt
07.2005 - 02.2016
- Developed and implemented training programs for field staff of 150 test administrators in Employment Processing with a focus on Behavioral Interviews and onsite Test Administration
- Wrote, piloted, and delivered skills recertification exams for all field staff via Internet testing site
- Conducted Behavioral Interviews via telephone with subsequent competency assessment of employment candidates
- Compiled statistical data and provided staff performance results based on all field staff testing to internal management and external clients
- Compiled and aggregated data from federal testing database to deliver weekly field testing activity report to primary government contractor for the TSA
- Conducted face-to-face, management level assessments for the Government of Bermuda to assist client in the placement process within various political ministries
- Processed all requests for test accommodations in Employment Processing according to the Americans with Disabilities Act of 1990 for all employment testing clients
- Granted test accommodations to all qualifying candidates
- Compiled and aggregated data from federal testing database to track the Reasonable Accommodations process for the TSA
Quality Assurance Analyst
Aon Corporation
07.2005 - 02.2009
- Monitor telephone interviews and telephone test assessments to ensure compliance among professional field staff and internal Call Center Representatives
- Provide monthly performance feedback to managers for their team members
- Conduct monthly interview audits for all field staff interviewers for various clients
Senior Assessor/Program Leader/Training Facilitator
Aon Consulting
09.1999 - 06.2005
- Conducted role-play assessments to evaluate the qualifying skills of potential employees for hire or promotion by external clients
- Provided ongoing feedback to employees to ensure quality execution of roles and accurate rating of competencies during the evaluation process
- Trained employees on existing or new programs
- Audited notes and scores of assessors to ensure accuracy
- Coordinated operations with administrators to maintain timeliness of all assessment programs
- Developed and implemented five-hour, first-level Management Coaching Sessions at external client sites
- Developed and wrote standard report template for external clients to provide second level reviews in half the time previously produced
- Conducted executive level assessments for the Government of Bermuda
- Provided feedback to Subject Matter Experts during program pilot periods on the effectiveness of individual role-plays
- Oversaw team during regional pilot for internal corporate sales program
- Resolved discrepancies in timeliness reports
First Assistant Manager
Big M, Inc./Annie Sez
01.1996 - 08.1999
- Managed sales and operations of two women's apparel stores generating $2.5 and $4 million in annual revenue
- Recruited, interviewed, and hired qualified staff
- Provided ongoing training and support for 25-member sales and service staff
- Created more efficient payroll hours distribution by cross-training entire staff and combining three daily shift changes to two on weekdays
- Saved an average of 12% payroll hours over the course of three years by streamlining daily shifts
- Executed company point-of-sale plans and designed merchandise display sets based on corporate standard guidelines
- Increased profitability with proactive inventory transfers in cooperation with area managers
- Monitored gross profit by updating monthly supply and expense requisitions with all vendors
Store Manager
The TJX Companies
01.1993 - 01.1996
- Managed sales and operations of three boutique women's apparel stores generating $1 million in sales
- Interviewed and hired all sales staff
- Executed floor plans
- Reduced annual loss by 42% in first year of management by implementing Sales Captain program coupled with new sales floor layout
Education
Bachelor of Arts - Mass Media Arts - Broadcast Management
Hampton University
Hampton, VA05.1991
Skills
- Client Relationship Management
- Hiring and Recruitment Knowledge
- Background Checks
- Job Applicant Interviews
- Behavioral Interviewing
- Excel Spreadsheets
- Training and Onboarding
- Job Description Development
- Client Relations
- Problem Resolution
Timeline
Senior Recruiter/Employment Testing Scheduler/Reasonable Accommodations Coordinator
PeopleScout
03.2016 - Current
Trainer/Test Accommodations Specialist
Aon Corporation/Aon Hewitt
07.2005 - 02.2016
Quality Assurance Analyst
Aon Corporation
07.2005 - 02.2009
Senior Assessor/Program Leader/Training Facilitator
Aon Consulting
09.1999 - 06.2005
First Assistant Manager
Big M, Inc./Annie Sez
01.1996 - 08.1999
Store Manager
The TJX Companies
01.1993 - 01.1996
Bachelor of Arts - Mass Media Arts - Broadcast Management
Hampton University
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