Samantha Fox

• Provided customer service and technical support for customers via phone, email, and chat.
• Resolved customer inquiries in a timely manner while maintaining high quality standards.
• Developed creative solutions to customer issues that resulted in increased customer satisfaction.
• Maintained detailed records of customer interactions and transactions in CRM system.
• Tracked customer feedback to identify trends and areas of improvement within the organization.
• Conducted regular follow-ups with customers to ensure their satisfaction with our services.
• Monitored incoming emails from customers and responded promptly with accurate information.
• Interpreted complex technical information into simple language for non-technical users.
• Identified root causes of problems through research and analysis of available data sources.
• Implemented new processes and procedures to improve overall efficiency of the department.
• Provided guidance on best practices when handling difficult customer situations or complaints.
• Reviewed existing policies and procedures related to customer service operations regularly.
• Ensured compliance with industry regulations related to privacy, security, fraud prevention.
• Participated in team meetings providing updates on progress towards goals or objectives set forth.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• ‪Responded quickly to customer inquiries, needs and problems.‪
• Consulted with customers regarding needs and addressed concerns.
• Analyzed customer complaints and service trends to identify and correct systematic issues.
• Upheld high standards of customer services by responding to inquiries, needs and problems.
• Maximized customer satisfaction by handling customer email and telephone interactions.
• Processed customer account changes with proprietary software.
• Prioritized workloads to meet customer needs and maintain established deadlines in fast-paced environment.
• Updated databases with new and modified customer data.
• Prevented key account losses by researching discrepancies and correcting problems.
• Prepared and evaluated CRM reports to identify problems and areas for improvement.
• Liaised between customers and vendors to expedite orders and meet customer demands.
• Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
• Schedule routing for sourcing carrier pickups.
• Coordinate between broker and carriers in scheduling timely pickup and delivery of both LTL and Truckload shipments.
• Produce and collect all the required paperwork for both domestic and international shipments.
• Following the laid-out standards within vendor compliance guidelines.
• Ensuring that all 945(ASN-shipment verifications) are properly received.
• Updating new compliance requirements and standards for training purposes.
• Training of new hires

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• Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
• Responded to customer emails and phone calls promptly, courteously, and professionally.
• Investigated customer complaints regarding product quality or service rendered.
• Maintained up-to-date knowledge of company products, services, policies, and procedures.
• Ensured customer satisfaction through effective communication skills and problem resolution techniques.
• Developed innovative strategies to improve customer experience with the product or service offered by the company.
• ‪Responded quickly to customer inquiries, needs and problems.‪
• Performed needs analysis and presented options based on findings to help customers make decisions.
• Prioritized workloads to meet customer needs and maintain established deadlines in fast-paced environment.
• Maintained positive working relationship with fellow staff and management.
• Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
• Performed variety of clerical and administrative duties pertaining to on-site support.
• Answered customer inquiries and provided accurate information regarding products and services.

• Assisted veterinarians in examining, diagnosing and treating animals for various illnesses and injuries.
• Administered vaccinations, medications and treatments as prescribed by the veterinarian.
• Provided detailed patient care instructions to pet owners.
• Maintained accurate medical records of all patients.
• Cleaned and sterilized exam rooms between appointments.
• Gathered specimens such as urine, blood and fecal samples for laboratory analysis.
• Prepared laboratory slides for microscopic examinations.
• Performed routine laboratory tests including urinalysis, microbiology cultures and hematology.
• Restrained animals during examination or treatment procedures using appropriate techniques according to species size and temperament.
• Monitored vital signs of hospitalized animals including temperature, pulse rate, respiration rate and other parameters as necessary.
• Recorded patient food and water intake and output levels on a daily basis.
• Assisted in surgery preparation by setting up instruments, supplies and equipment prior to procedure start time.
• Dispensed medications orally or topically as directed by veterinarian.
• Observed patients' conditions post-treatment or surgery to ensure healing process was progressing well.
• Ensured that cages were kept clean at all times.
• Ordered medication refills when needed.
• Answered phone inquiries from clients regarding appointment scheduling, services offered.
• Provided emotional support to pet owners during difficult times.
• Educated clients on proper animal health care routines.
• Assisted veterinarians in examining animals.
• Restrained and stabilized animals during examination and treatment to prevent injuries.
• Obtained information and history from clients to maintain medical charts.
• Released patients to owners with care directions from veterinary staff.
• Communicated with veterinarians and staff members to maintain patient flow.
• Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
• Assisted doctors and technicians by soothing upset or frightened animals.
• Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
• Helped veterinarian with neutering, tooth removal and casting broken bones.
• Performed laboratory tests, x-rays and other diagnostic tests to check animal health.
• Collected fluids from animals for laboratory testing.
• Clipped animals' claws and polished teeth to maintain hygiene.
• Completed enemas, catheterizations and intravenous feedings.
• Interpreted lab results for heartworm testing, parasites, and skin scrapings.