Samantha Francois
Pocomoke City,MD
Summary
Proven HR Administrator at Tyson Foods, adept in employee relations and Microsoft Office, streamlined HR processes, enhancing department efficiency. Skilled in relationship building, successfully increased HR productivity through effective new hire orientations and benefits administration. Demonstrated decision-making prowess in sensitive situations, ensuring confidentiality and diplomacy. Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
11
11
years of professional experience
Work History
Human Resources Administrator
Tyson Foods
01.2022 - Current
- Responded to incoming phone calls and handled sensitive and confidential information with discretion and diplomacy.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Received and responded to varied questions from applicants, employees and managers and escalated difficult questions to higher-level human resource employees.
- Enhanced HR department efficiency by streamlining administrative tasks and maintaining organized records.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Increased HR productivity by maintaining accurate databases for payroll processing, benefits administration, and performance evaluations.
- Developed and maintained HR policies and procedures.
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
- Updated and maintained employee attendance records.
- Aided staff with employee performance review paperwork and documentation.
- Helped employees register for benefits programs using online portals.
- Responded to employee inquiries regarding benefits and other HR topics.
Translator and Interpreter
Tyson Foods
10.2019 - Current
- Translated documents from Haitian Creole to English.
- Enabled smoother negotiations for clients with foreign counterparts by offering real-time interpretation support.
- Upheld strict confidentiality guidelines when handling sensitive information or classified documents for clients.
- Improved cultural understanding among colleagues by providing language training sessions and workshops on foreign customs and practices.
- Provided verbal summaries of non-English documents for immediate use.
- Created detailed reports on accuracy of translated documents.
Cashier
Walmart
03.2015 - 10.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
Cashier
McDonald's
02.2013 - 03.2014
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
No Degree - Alcohol Abuse Counseling
Wor-Wic Community College
Salisbury, MDNo Degree - Human Resources Management
Bellevue University
Bellevue, NE05.2027
High School Diploma -
Immokalee High School
Immokalee, FL05.2013
Skills
- Employee Relations
- New Employee Training
- Employee Onboarding
- Personnel file management
- Benefits Administration
- New Hire Orientation
- Decision-Making
- Microsoft Office
- Strategic Planning
- Termination Documentation
- Relationship Building
- Employee Orientation
Languages
Haitian Creole
Native or Bilingual
Timeline
Human Resources Administrator
Tyson Foods
01.2022 - Current
Translator and Interpreter
Tyson Foods
10.2019 - Current
Cashier
Walmart
03.2015 - 10.2019
Cashier
McDonald's
02.2013 - 03.2014
No Degree - Alcohol Abuse Counseling
Wor-Wic Community College
No Degree - Human Resources Management
Bellevue University
High School Diploma -
Immokalee High School
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