SAMANTHA FRANK
Miller Place
Summary
Experienced with substance abuse case management, specializing in client assessment and treatment planning. Utilizes effective communication and problem-solving skills to support recovery. Track record of building trustful client relationships and coordinating care among multiple service providers.
MHC-LP with solid background in delivering therapeutic support and mental health interventions. Skilled in individual and group therapy, crisis management, and developing personalized treatment plans. Strong focus on collaborative teamwork, adaptability, and achieving client-centered outcomes. Known for empathy, active listening, and fostering supportive environment.
Overview
9
9
years of professional experience
Work History
Case Manager
Seafield Riverhead
04.2024 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Provided compassionate care to diverse populations, demonstrating cultural competence and understanding of unique challenges faced by various groups in addressing substance abuse issues.
- Improved client outcomes by developing and implementing individualized treatment plans tailored to specific needs.
- Developed strong rapport with clients, fostering trust and open communication for successful case management.
- Connected clients with local support networks such as Alcoholics Anonymous or Narcotics Anonymous meetings for continued growth after completion of the program.
- Collaborated with multidisciplinary teams for comprehensive care, addressing clients'' physical, mental, and emotional health needs.
- Provided crisis intervention services when needed, collaborating with emergency responders or law enforcement as necessary.
- Enhanced client engagement through consistent communication and support, ensuring progress towards recovery goals.
- Facilitated group therapy sessions to provide a supportive environment for clients to share experiences and learn coping strategies.
- Conducted comprehensive assessments for new clients to determine appropriate level of care and develop suitable treatment recommendations.
- Evaluated program effectiveness by tracking client outcomes over time, making adjustments as needed to improve overall success rates.
- Maintained detailed records of patient progress, documentation of services and case notes.
- Managed caseload to satisfy multiple patients with diverse needs.
- Completed psychosocial evaluations and needs assessments.
- Participated in interdisciplinary care conferences to discuss patient care plans and referrals.
- Participated in clinical supervision to maintain professional development.
Barista
Starbucks, Barista
12.2022 - 04.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
Counselor
North Shore Youth Council
06.2016 - 08.2019
- Developed age-appropriate arts and crafts activities to encourage campers' artistic skills development and creative expression.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Coordinated, implemented and evaluated leadership program and related activities to promote beneficial camper outcomes.
- Worked with children of varying ages, interests, skills and developmental levels. Led groups of children safely through a variety of camp activities.
- Implemented recreational activities to promote campers' physical health and encourage teamwork and skills development.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
- Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
Teacher's Assistant
North Shore Youth Council
10.2016 - 06.2019
- Kept recreation areas clean, neat and properly sanitized for student health and classroom efficiency.
- Oversaw groups of students at school and off-site locations, maintaining optimal safety and security.
- Implemented practice exercises and used repetition, enabling students to grasp new concepts quickly.
- Worked with lead teacher to monitor group schedule and take attendance. Helped students with homework and projects.
- Collated classroom materials to help teachers prepare for daily instruction and activities.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
Education
Bachelor of Arts - Psychology
SUNY College At Cortland
05.2022
Master of Arts - Mental Health Counseling
Hofstra University
Hempstead, NY12-2024
Skills
- Case management
- Time management
- Organization and multitasking
- Documentation and reporting
- Relationship building
- Decision-making
- Conflict resolution
- Positive attitude
- Email and telephone etiquette
- Client advocacy
- Crisis intervention
- Emotional awareness
- Individualized counseling
- Motivational interviewing
- Self-care promotion
- Intake assessment
- Clinical supervision
- Substance abuse counseling
- Relapse prevention strategies
- Teamwork and collaboration
- Problem-solving abilities
- Excellent communication
- Mental health counseling
- Adaptability and flexibility
Timeline
Case Manager
Seafield Riverhead
04.2024 - Current
Barista
Starbucks, Barista
12.2022 - 04.2024
Teacher's Assistant
North Shore Youth Council
10.2016 - 06.2019
Counselor
North Shore Youth Council
06.2016 - 08.2019
Bachelor of Arts - Psychology
SUNY College At Cortland
Master of Arts - Mental Health Counseling
Hofstra University
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