Samantha Franks
Dallas,GA
Summary
Experienced customer service associate with proven track record driving high customer satisfaction and creating positive customer experiences by actively listening to the customer and finding a collaborative solution. Proficient in using various customer service software programs and offers strong knowledge of customer service best practices. Highly organized, consistent, empathetic, reliable and attentive to customer needs while creating a positive culture.
Overview
12
12
years of professional experience
Work History
Office Manager
Knotty Pines Land Management
05.2021 - Current
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed current customer accounts, and generated reports for company database.
- Oversaw office inventory by ordering and requisitions and stocking and shipment receiving while maintaining budget
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel and keep a positive company culture
- Managed compliance to keep organization operating within legal and regulatory guidelines.
Business Development Associate
Yancey Brothers Co
08.2019 - Current
- Identified business prospects through cold calling, networking, marketing and database leads.
- Negotiated prices, terms of sale and service agreement to close transactions with new and existing customers
- Maintained detailed prospect account records and contact logs to facilitate sales process.
- Leveraged interpersonal skills to conduct successful business-to-business telephone sales.
- Contacted new and existing customers to discuss product and service solutions.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Leveraged CRM software skills to generate pipeline and account reports weekly.
- Liaised between outside sales representatives and accounts to optimize customer service.
- Exceeded daily customer call quota by measuring input against goal and holding self accountable.
- Engaged with customers to build business relationships.
- Communicated with local organizations to build networks and develop leads.
Scheduling Coordinator
A Smile 4 U Dentistry & Orthodontics
04.2014 - 06.2015
- Monitored daily/weekly staffing to census ratios and facilitated approved schedule adjustments when necessary.
- Maintained client and staff roster with completed and current information.
- Verified pricing and computed product totals to complete detailed invoices.
- Coordinated with supervisor and manager to develop and execute production plans.
- Set and confirmed customer appointments.
- Entered information into system to update status reports.
Customer Service Associate/QT Kitchen Trainer
QuikTrip Inc
04.2012 - 01.2015
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Improved customer service wait times to mitigate complaints.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Educated customers on special pricing opportunities and company offerings.
Personal Assistant
ReMax Realty
09.2013 - 02.2014
- Organized personal and professional calendars, including reminders for upcoming meetings and events.
- Restocked office and break room supplies and made appropriate equipment orders.
- Coordinated meeting and work schedules for staff teams and executives.
- Performed various clerical tasks and organized office areas to promote productivity.
- Screened telephone calls and inquiries and directed as appropriate.
- Prepared and updated office records and accounts according to client and executive needs.
Intern/Troop Leader
Girl Scouts Of Greater
01.2013 - 02.2014
- Facilitated activities and opportunities to achieve rank advancements.
- Organized fun, interactive activities to address interests and community needs of troop members.
- Completed member registration and collected dues and fees for outings.
Customer Service Associate
Kangaroo Express
01.2012 - 04.2013
- Maintain an updated knowledge of the organization's products, services, and customer service policies.
- Handled delegated tasks.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Helped customers find specific products, answered questions and offered product advice.
- Worked with fellow sales team members to achieve group targets.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
Education
Bachelor of Science - Science in Education And Speech Pathology
University of West Georgia
Carrollton, GA05.2014
Skills
- Lead Development
- Microsoft Office
- Microsoft Word
- Telephone Etiquette
- Correspondence Management
- Time Management
- Team Collaboration
- Office Administration
- Multitasking and Organization
- Schedule Coordination
- Staff Development and Training
- Billing
Affiliations
- camping
- spending time with my family outdoors
Timeline
Office Manager
Knotty Pines Land Management
05.2021 - Current
Business Development Associate
Yancey Brothers Co
08.2019 - Current
Scheduling Coordinator
A Smile 4 U Dentistry & Orthodontics
04.2014 - 06.2015
Personal Assistant
ReMax Realty
09.2013 - 02.2014
Intern/Troop Leader
Girl Scouts Of Greater
01.2013 - 02.2014
Customer Service Associate/QT Kitchen Trainer
QuikTrip Inc
04.2012 - 01.2015
Customer Service Associate
Kangaroo Express
01.2012 - 04.2013
Bachelor of Science - Science in Education And Speech Pathology
University of West Georgia
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