Summary
Overview
Work History
Education
Skills
Timeline
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Samantha Fraser

Orlando,FL

Summary

Highly-motivated results-driven professional with 5+ years experience providing guest services and clerical support. Communicative team leader possessing exceptional interpersonal and leadership skills with proven ability of being efficient, productive, flexible, and committed to ensuring that guests have positive and unforgettable experiences.

Overview

5
5
years of professional experience

Work History

Cash Coordinator

Universal Orlando
Orlando, FL
12.2022 - Current
  • Plans and ensures readiness of all facets of service, production, and quality for day-to-day operations for Food and Beverage within the Wizarding World of Harry Potter by assisting and collaborating with direct management team.
  • Utilizes Microsoft Office in order to analyze, compile, update, and maintain reports received throughout the day including single-till variances, shared-till variances, spot audits, vending reports, commission reports, cash points, and end of day variances.
  • Effectively initiates and coordinates with other departments in order to ensure venue equipment, office computers, and POS systems are being maintained as well as ensuring that all cash handling procedures are being followed and reported to prevent loss of revenue.
  • Assists management team by delegating staff and preparing weekly schedules.
  • Coaches, motivates, and delegates team members to increase productivity and guest satisfaction.
  • Utilizes creative skills and assists in additional projects, particularly regarding TSAT, by implementing Birthday and Anniversary acknowledgement boards each month, designing posters and flyers for special events, and creating vouchers for Club 16 rewards.

Quick Service Associate

Universal Orlando
Orlando, FL
08.2021 - 12.2022
  • Carefully maintained proper sanitation, health, and safety standards in work areas following practices and company requirements.
  • Greeted guests promptly and asked detailed questions to quickly determine needs.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Followed policies and procedures and developed phenomenal multitasking skills in order to exceed established performance requirements at each venue.
  • Trained new Team Members by providing knowledge of venue policies and responsibilities.
  • Maintained in depth and up-to-date knowledge of Universal Orlando Resort in order to fulfill possible guest inquiries.

Office Assistant

Chick Fil A
Tallahassee, FL
09.2019 - 07.2021
  • Provided administrative support to the direct executive leadership team, including scheduling meetings, managing calendars, and coordinating travel arrangements as needed.
  • Composed letters, memos, reports, emails, presentations, and other written correspondence as required by direct supervisor.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records
  • Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.

Education

Bachelor of Science - Statistics And Data Science

University of Central Florida
Orlando, FL
01-2025

Associate of Arts - General Studies

Valencia College
Orlando, FL
05-2022

Skills

  • Strong typing skills (WPM 60)
  • Proficient in Microsoft Office and POS Systems
  • Verbal Communication
  • Written Communication
  • Data Entry & Analytics
  • Project Management
  • Administrative Support
  • Staff Management and Scheduling

Timeline

Cash Coordinator

Universal Orlando
12.2022 - Current

Quick Service Associate

Universal Orlando
08.2021 - 12.2022

Office Assistant

Chick Fil A
09.2019 - 07.2021

Bachelor of Science - Statistics And Data Science

University of Central Florida

Associate of Arts - General Studies

Valencia College

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Samantha Fraser