Samantha Freeman
Rapid City,SD
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Motivated Small Business Owner with proven record of success managing daily operations of business. Versed in monitoring day-to-day operations. Charismatic leader focused on generating repeat business.
Overview
12
12
years of professional experience
Work History
Owner/Product Creator
VibeOhm
Peoria, AZ
03.2020 - Current
- Managed daily operations of business.
- Created and designed new products
- Website design and creation
- Product labeling creation
- Created marketing campaigns to attract new customers.
- Maintained relationships with existing clients by providing superior customer service.
- Implemented quality assurance processes to ensure product excellence.
- Developed policies and procedures for the organization.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Owner
SoDak Electric & Handyman
Rapid City, SD
06.2017 - 02.2020
- Developed detailed plans for projects based on customer needs and expectations.
- Resolved any problems encountered during the course of construction work.
- Maintained records of all costs associated with each project, including labor expenses, material costs, equipment rentals.
- Evaluated existing structures for repair or replacement options.
- Visited job sites and reviewed renovation plans to ascertain projects.
- Assessed customer needs and provided appropriate solutions.
- Painted walls and ceilings to refresh the look of a room or area.
- Provided landscaping services including mowing lawns, trimming hedges and planting flowers.
- Repaired drywall holes using spackle or joint compound.
- Repainted walls, removing old paint or wallpaper and preparing surfaces for new applications.
- Built reputation for excellent service by taking pride in craftsmanship and attention to detail.
- Provided guidance on property maintenance issues such as repairs or renovations.
- Maintained an organized filing system for customer records and service requests.
Apartment Maintenance Technician
Gateway Apartments
Rapid City, SD
03.2017 - 06.2017
- Performed routine maintenance and repairs on apartment buildings, such as painting, plumbing, electrical work, and carpentry.
- Inspected apartments for safety hazards and took corrective action when needed.
- Installed new appliances in apartments upon request from tenants or landlords.
- Conducted regular inspections of the property to identify potential maintenance issues before they became serious problems.
- Repaired broken windows, doors, walls, and other fixtures in an efficient manner.
- Ensured that all fire alarms were functioning properly at all times.
- Handled routine cosmetic updates such as painting walls and replacing outdated fixtures.
Paint Specialist
Sherwin-Williams Paint Store
Rapid City, SD
01.2013 - 03.2017
- Mixed paint colors to match customer specifications.
- Assisted customers in selecting appropriate paints, finishes, and textures.
- Diluted paint according to manufacturer's instructions using thinning agents such as water or mineral spirits.
- Replenished stock shelves with new cans of paint when necessary.
- Demonstrated knowledge of paint types, faux and decorative finishes, painting tools and adhesives, solvents and caulk to offer customized recommendations for customer projects.
- Maintained current pricing information and informed customers of discounts and promotions to maximize customer spending and increase revenue.
- Managed customer telephone inquiries by giving accurate product information and product selection advice.
- Ordered product, stocked shelves and neatly and safely displayed products with corresponding information to fulfill customer painting needs in welcoming environment.
- Operated POS system, inputted sales orders and tracked delivery or pick-up processes to expedite purchases.
- Greeted customers to determine wants or needs.
- Answered store and merchandise questions and led customers to wanted items.
- Computed purchases and received and processed cash or credit payment.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Maintained records related to sales for store management.
- Compiled, processed and maintained invoices for all customers to ensure accuracy and timeliness of payments.
- Maintained accurate records of customer accounts including contact information, payment history, account balances and any outstanding invoices.
- Performed administrative duties such as filing documents, responding to emails or other correspondence related to the Accounts Receivable department.
- Provided excellent customer service when dealing with vendors or customers who had questions concerning their bills or payments.
Education
High School Diploma -
Central High School
Rapid City, SD05-2013
Skills
- Business Management
- Business marketing
- Financial Planning
- Product branding
- Customer Relations
- Verbal and written communication
- Business Administration
- Sales management
- Content Marketing
- Social Media Management
- Social Media
- Website creation
- Digital imagery
- Photography background
- Adobe Creative Suite
- Website Design
- Logo creation
Timeline
Owner/Product Creator
VibeOhm
03.2020 - Current
Owner
SoDak Electric & Handyman
06.2017 - 02.2020
Apartment Maintenance Technician
Gateway Apartments
03.2017 - 06.2017
Paint Specialist
Sherwin-Williams Paint Store
01.2013 - 03.2017
High School Diploma -
Central High School
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