Samantha Freeman
Hattiesburg,Mississippi
Summary
Dynamic IT Specialist with a proven track record at the United States Army, adept at troubleshooting complex issues and enhancing cybersecurity measures. Recognized for exceptional customer service and strong leadership skills, I excel in team collaboration and problem-solving, ensuring optimal system performance and data security. Fluent in multiple languages, including ASL and Chinese.
Overview
25
25
years of professional experience
Work History
Work Study Student
Pearl River Community College
01.2024 - 12.2024
- Contributed to a positive work environment by maintaining strong relationships with peers, supervisors, and students.
- Interacted respectfully with others to offer ideas, identify issues, and provide assistance.
- Collaborated with staff members to guarantee students received best possible customer service.
- Collaborated with team members on various tasks, demonstrating adaptability and flexibility in different work situations.
Information Technology Specialist
United States Army
07.2007 - 11.2011
- Set up network profiles, security permissions and file sharing systems.
- Troubleshot complex hardware and software issues for swift resolution, minimizing downtime for affected users.
- Ensured data security, implementing encryption measures and access controls for sensitive information.
- Enhanced system performance by implementing and maintaining hardware and software upgrades.
- Controlled and managed server room, wireless network, server infrastructure, audiovisual equipment, laptops and video conferencing equipment.
- Deployed effective cybersecurity measures including firewalls, antivirus software, intrusion detection systems and periodic vulnerability assessments to protect company''s digital assets.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Streamlined IT processes for increased efficiency through the development of automated solutions.
Cryptologic Technician
United States Navy, USN
02.2000 - 11.2006
- Logged information for reporting purposes.
- Tested equipment, networks and servers for signal strength and security vulnerabilities using specialized equipment.
- Enhanced cybersecurity measures by implementing advanced threat detection and monitoring systems.
- Reduced risk of data breaches by conducting regular security audits and vulnerability assessments.
- Safeguarded communications by providing consistent device and network security.
- Contributed innovative ideas for improving existing methods of signal collection, increasing overall mission success rates.
- Maintained strict confidentiality of information.
- Trained colleagues on cryptography techniques, bolstering overall team knowledge and capabilities.
Education
Associate of Arts - General Studies
Pearl River Community College
Poplarville, MS05-2025
High School Diploma -
Bassfield High School
Bassfield, MS05-1997
Skills
- Computer skills
- Time management
- Problem-solving
- Leadership qualities
- Organization and multitasking
- Customer service
- Attention to detail
- FLUENT IN ASL, Chinese, Japanese, Chinese sign language,
- Team collaboration
Timeline
Work Study Student
Pearl River Community College
01.2024 - 12.2024
Information Technology Specialist
United States Army
07.2007 - 11.2011
Cryptologic Technician
United States Navy, USN
02.2000 - 11.2006
Associate of Arts - General Studies
Pearl River Community College
High School Diploma -
Bassfield High School
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