Samantha Frey
Park City,UT
Summary
Dynamic and people-oriented professional with extensive experience in team management, employee training, and customer engagement. Expertise in leading teams, onboarding and mentoring new hires, and cultivating a positive, collaborative work atmosphere. Additionally skilled in childcare with a genuine passion for supporting children's development and well-being. Recognized for building meaningful connections, fostering effective communication, and creating enriching experiences for colleagues and customers.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Supervisor
Hill's Kitchen
Park City, UT
04.2025 - Current
- Oversaw daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored new staff on operational procedures and customer service excellence.
- Streamlined inventory management processes, reducing waste and improving efficiency.
- Coordinated staff schedules to optimize labor resources during peak hours.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Maximized performance by monitoring daily activities and mentoring team members.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Team Member
anakes juice bar
Koloa, HI
09.2022 - 11.2022
- I currently work here and it has taught me how to really learn new recipes and ingredients that we use daily. It really helped me learn how to move very quickly because we are always very busy. I've loved working here with all the girls and in a totally new environment.
General Manager
602 coffee house
Huntington Beach, CA
01.2021 - 08.2022
- Working here I am not only working as a general manager I am also working with the coffee, food and working with customers. as a barista we have to memorize every recipe and also take into account that they can be changed so always keeping an eye out and making sure to communicate with not only my coworkers but also with the costumers. we also make food such as Acai bowls and bagels so we have to do everything as quickly as possible but always as efficiently as you can. we have a very big social media based audience so we always have to make sure everything looks picture perfect. As a general manager here I'm still just like all the other employees just with a lot more responsibility such as inventory, calling distributors and placing orders, hiring new employees, training new people, and making sure everyone in the shop is doing their job to the best of their abilities. working here brings in all types of costumer because it is tourist area. we have a very strong policy on making our costumer feel as though they are our friends. always making it a job to remember our regulars and make them and everyone feel known. we also deal with people who are very anger when we are busy or if we don't have something they want so always knowing how to defuse a situation is a skill I picked up on very quickly working here.
Hostess
St. Francis Restaurant Phoenix
Phoenix, AZ
10.2020 - 01.2022
- I work as a hostess greeting guess with a good attitude and making sure they are comfortable where they are seated but still making sure our waitresses and waiters are comfortable as well. Keeping everything organized and being aware of my surroundings at all times. I also took online orders so when people would call into the restaurant I would have to answer the phone and communicate with them on what they want for the order and make sure that everything is correct.
Sonic Crew Member
Sonic Drive-In
Huntington Beach, CA
05.2020 - 08.2020
- I worked front of the house which consisted of me taking orders out to costumers as well as taking their actual order. I also prepared drinks, shakes, and any other ice cream items. I made sure everything was there before taken out and greeted every guest with a positive attitude and made sure their experience exceeded their expectations.
Babysitter
Huntington Beach, CA
01.2013 - Current
- One of my favorite things to do is care for children and watch them grow into amazing people and being able to help them learn new things. I babysit for family and family friends, as well as teachers at my school. I babysit children from 0 and up and have been for years now.
General Manager
Beanys to Go
American Fork, UT
04.2023 - 04.2025
- Oversaw daily operations, ensuring high standards of service and product quality.
- Developed and implemented strategies to enhance customer experience and retention.
- Managed inventory control systems, optimizing stock levels and reducing waste.
- Trained and mentored staff, fostering a collaborative team environment.
Education
High school diploma -
Marina High School
Huntington Beach, CA06.2020
Skills
- Leadership
- Employment services
- Organizational Skills
- Customer Service (6 years)
- Babysitting (7 years)
- Childcare
- Cooking
- Infant Care
- Toddler Care
- Host/Hostess (Less than 1 year)
- Food Preparation (2 years)
- Strategic Planning
Certification
- Yes employment services
- March 2019 to Present
- This was a program that taught me working skills, how to apply for jobs, how to make a resume, and financial planning. I was able to do a mock interview in this program and really understand what places are looking for in employers.
- Food Handler
- May 2020 to May 2023
- Food Handler Certification
Languages
English
Native or Bilingual
Timeline
Supervisor
Hill's Kitchen
04.2025 - Current
General Manager
Beanys to Go
04.2023 - 04.2025
Team Member
anakes juice bar
09.2022 - 11.2022
General Manager
602 coffee house
01.2021 - 08.2022
Hostess
St. Francis Restaurant Phoenix
10.2020 - 01.2022
Sonic Crew Member
Sonic Drive-In
05.2020 - 08.2020
Babysitter
01.2013 - Current
High school diploma -
Marina High School