Samantha Frias
Franklin,IN
Summary
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
15
15
years of professional experience
Work History
Preschool Director
Victory Christian Preschool
08.2021 - Current
- Educational leadership and overseeing curriculum development, teaching strategies and staff training
- Managing the preschool’s budget including setting tuition rates, handling expenses, and ensuring financial stability
- Parent and community engagement, building relationships with parents and community
- Ensure that the preschool complies with local and state regulations including health and safety
- Designing and evaluating preschool programs to meet developmental goals and adapting to children’s individual needs as well as fostering students love of Christ
- Applying deep understanding of child development principals and best practices to foster a supportive and enriching environment for children
Childcare Teacher
Victory Christian Church
06.2019 - 08.2021
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Developed strong relationships with students and their families, fostering mutual trust and respect that contributed to overall student success.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Supported diverse student needs through differentiated instruction strategies, ensuring academic success for all learners.
- Promoted a positive classroom environment by establishing clear expectations and consistently enforcing behavior guidelines.
- Implemented hands-on learning experiences to reinforce key concepts and improve retention rates among students.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
Customer Service Associate
Academy Sports and Outdoors
09.2016 - 11.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
Administrative Coordinator
Code Compliance Inspections
10.2010 - 05.2012
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Managed calendars, scheduled appointments, and coordinated travel arrangements for senior staff members.
- Contributed to a positive work environment by proactively addressing employee concerns and fostering open channels of communication among colleagues.
- Improved customer satisfaction through prompt and professional handling of inquiries and concerns.
Education
Master of Arts - Teaching
Liberty University
Lynchburg, VA12-2022
Bachelor of Arts - Elementary Education
Liberty University
Lynchburg, VA08-2015
Skills
- Collaborative teamwork
- Customer service
- Reliable and accountable
- Effective verbal and written communication
- Proficient in computer applications
- Organization and time management
- Problem resolution
- Strong oral communication skills
- Problem-solving
- Multitasking Abilities
- Friendly, positive attitude
Timeline
Preschool Director
Victory Christian Preschool
08.2021 - Current
Childcare Teacher
Victory Christian Church
06.2019 - 08.2021
Customer Service Associate
Academy Sports and Outdoors
09.2016 - 11.2017
Administrative Coordinator
Code Compliance Inspections
10.2010 - 05.2012
Master of Arts - Teaching
Liberty University
Bachelor of Arts - Elementary Education
Liberty University
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