Samantha Frigge
Huber Heights
Summary
Hardworking quality control inspector offering several years of manufacturing and production experience. Detail-oriented and systematic professional knowledgeable about compliance standards. Adheres strictly to documentation guidelines and reporting requirements.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Metallurgical Lab Technician
Aps Materials, INC
Dayton
03.2025 - 10.2025
- Prepared metal samples by cutting, setting, etching, and polishing using specialized laboratory equipment.
- Conducted tensile testing to measure material strength.
- Examined failed and inspected parts to identify defects and causes of failure.
- Maintained accurate documentation of test results and observations.
Quality Auditor
Trimble
Huber Heights
03.2022 - 01.2025
- Conducted thorough audits of processes, products, and systems to ensure compliance with established quality standards and regulatory requirements.
- Developed and implemented audit plans based on quality management principles and industry best practices.
- Identified and documented non-conformities and deficiencies, and collaborated with stakeholders to implement corrective actions.
- Evaluated the effectiveness of corrective actions and verified their implementation to prevent recurrence of issues.
- Prepared detailed audit reports summarizing findings, recommendations, and follow-up actions taken.
Customer Service Representative
Clopay garage door
Troy
04.2021 - 02.2022
- Provided exceptional customer service to clients through inbound and outbound calls, emails, and live chat, addressing inquiries, resolving issues, and ensuring customer satisfaction.
- Effectively managed a high volume of customer inquiries and complaints in a fast-paced environment, maintaining professionalism and courtesy at all times.
- Demonstrated product knowledge and familiarity with company policies to provide accurate information and advice to customers.
- Recognized for consistently receiving positive customer feedback and testimonials, contributing to enhanced customer loyalty.
- Implemented a new customer feedback system that improved response times and resolution rates.
Server/Bartender
Troy Country Club
Troy
07.2020 - 01.2021
- Providing exceptional food and beverage service to members and guests in a refined dining setting, including taking orders, delivering meals, managing tables, and maintaining a high standard of customer service while adhering to the country club's specific protocols and etiquette.
Home Healthcare Aide / Caregiver
Champaign Residential Services, Inc. (CRSI)
Troy
06.2016 - 06.2017
- Assist residents with daily functions such as; cooking meals that suited each individual plan, help with hygienic care where needed, pass medication at correct times, and basic housekeeping duties.
Education
Diploma - High school diploma or GED
Tipp City Christian School
Tipp City, OHSkills
- Quality assurance within manufacturing
- Document control standards in production
- CRM software
- Data entry
- Pin gauge
- Drop gauge
- Oracle
- Order entry
- Supplier audits
- Organizational skills
- Quality assurance
- Microsoft Excel
- Coordinate measuring machine
- Manual testing tools
- Agile
- Warehouse management system
- Manufacturing
- Calibration
- Process improvement
- Compliance audits & assessments
- Quality audits
- Micrometer
- ISO 9001
- Calipers
- Attention to detail
Certification
Driver's License
Timeline
Metallurgical Lab Technician
Aps Materials, INC
03.2025 - 10.2025
Quality Auditor
Trimble
03.2022 - 01.2025
Customer Service Representative
Clopay garage door
04.2021 - 02.2022
Server/Bartender
Troy Country Club
07.2020 - 01.2021
Home Healthcare Aide / Caregiver
Champaign Residential Services, Inc. (CRSI)
06.2016 - 06.2017
Diploma - High school diploma or GED
Tipp City Christian School