Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
Generic

SAMANTHA FULKS

Linden

Summary

Knowledgeable and dedicated customer service professional with extensive experience from previous jobs. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

12
12
years of professional experience

Work History

Sales Consultant

Summit Place Kia
11.2023 - Current
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
  • Achieved top performance by strategically adapting to rapidly changing, competitive environment.

Client Service Associate

Raymond James
03.2023 - 11.2023
  • Enhanced client satisfaction by effectively addressing and resolving inquiries in a timely manner.
  • Utilized active listening skills to identify customer needs and provide appropriate solutions.
  • Maintained accurate client records, allowing for efficient tracking of account activity and personalized service delivery.
  • Managed a portfolio of clients, ensuring timely delivery of services and maintaining strong professional relationships.
  • Ensured timely processing of transactions, reducing errors and improving overall client satisfaction levels.
  • Collaborated with sales teams to onboard new clients, providing a smooth transition experience for all parties involved.
  • Assisted in the retention of high-value clients through proactive communication and exceptional service delivery.
  • Actively participated in team meetings and initiatives focused on continuous improvement across various areas of the business.

Police Officer

Walled Lake Police Department
08.2021 - 03.2023
  • Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
  • Reduced criminal activity in assigned areas through proactive policing and community engagement.
  • Conducted thorough investigations for various cases, leading to timely resolutions and justice served.
  • Assisted in the development of crime prevention strategies, resulting in safer neighborhoods.
  • Testified effectively in court, contributing to successful prosecutions of offenders.
  • Trained new officers on department policies and procedures, fostering a professional work environment focused on public service.

Security Officer

Huffmaster/ VirSec Secrity
07.2021 - 08.2021
  • Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
  • Reported suspicious activities and persons to law enforcement.
  • Oversaw daily monitoring of multiple buildings, grounds, and work sites.
  • Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Examined doors, windows and gates to verify security.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Wrote detailed reports of all security breaches and investigations.

Police Officer

Ypsilanti Police Department
01.2021 - 04.2021
  • Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
  • Reduced criminal activity in assigned areas through proactive policing and community engagement.
  • Conducted thorough investigations for various cases, leading to timely resolutions and justice served.
  • Assisted in the development of crime prevention strategies, resulting in safer neighborhoods.
  • Collaborated with other law enforcement agencies to solve complex cases and apprehend dangerous criminals.
  • Maintained accurate case records and documentation, ensuring proper evidence handling and information sharing among relevant parties.
  • Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
  • Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
  • Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
  • Secured crime scenes, gathered evidence, and questioned witnesses.
  • Investigated and reported crimes, accidents, offenses, and damage to property.
  • Conducted witness interviews and gathered details regarding incidents to determine best course of action.
  • Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
  • Apprehended offenders and conducted interviews and interrogations.
  • Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
  • Built excellent rapport and working relationship with community to build trust and improve upon communication.

Police Cadet

Port Huron Police Department
04.2019 - 01.2020
  • Served Subpoenas for upcoming Court House Trials
  • Patrolled local beaches and parks.
  • Recorded facts to prepare reports documenting incidents and activities.
  • Monitored crowded public areas and events to mitigate risk and promote safety.
  • Supported community relations efforts by participating in local events, providing a visible police presence, and engaging with citizens.

Sales Associate

Weekends
10.2017 - 07.2019
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.

Brand Representative

Hollister Co.
04.2013 - 06.2018
  • Provided excellent customer service, resulting in positive feedback and repeat business.
  • Contributed to the development of engaging visual merchandising displays that showcased products effectively while attracting customer attention.
  • Assisted in organizing promotional events, boosting brand visibility and attracting new customers.
  • Mentored junior team members to help them develop essential skills for success in their roles as Brand Representatives.
  • Organized and stocked merchandise to keep necessary levels for sales demand.
  • Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
  • Completed floorsets, filled floor, and rang up customers.
  • Approached strangers and interacted in natural conversation with goal of developing brand loyalty.

Duffy Associate

YMCA
12.2015 - 12.2016
  • Developed rapport with gym members through personalized coaching sessions, fostering a supportive environment.
  • Increased member knowledge of proper exercise techniques, reducing risk of injury during workouts.
  • Improved gym safety standards by conducting regular equipment inspections and maintenance checks in the weightlifting gym.
  • Enhanced member fitness levels by creating and implementing tailored workout plans for children's classes.
  • Instructed swimming classes for toddlers.

Sales Associate

American Eagle Outfitters
07.2012 - 04.2013
  • Assisted customers with product selection based on individual needs and preferences.
  • Maintained knowledge of current promotions and product features.
  • Provided exceptional customer service to drive satisfaction.
  • Completed floorsets, filled floor, and rang up customers.
  • Developed creative displays and signage to draw customers to products.

Education

MCOLES Law Enforcement License - Law Enforcement

Macomb Police Academy
Clinton Twp, MI
08.2020

Associate of Arts - Criminal Justice

St Clair County Community College
Port Huron, MI
12.2019

Skills

  • Criminal Law
  • Law Enforcement
  • Safety and Security
  • Conflict Resolution Tactics
  • Conflict De-Escalation
  • Client Rapport-Building
  • Client Service and Support
  • Account Management
  • Payment Processing
  • Outbound and Inbound Calling
  • Problem-Solving Skills

Hobbies

I love being out doors especially in the summer, out in the wilderness with my family. I enjoy spending my time exercising, kayaking, boating, quad riding, camping, bike riding and hunting. 

Timeline

Sales Consultant

Summit Place Kia
11.2023 - Current

Client Service Associate

Raymond James
03.2023 - 11.2023

Police Officer

Walled Lake Police Department
08.2021 - 03.2023

Security Officer

Huffmaster/ VirSec Secrity
07.2021 - 08.2021

Police Officer

Ypsilanti Police Department
01.2021 - 04.2021

Police Cadet

Port Huron Police Department
04.2019 - 01.2020

Sales Associate

Weekends
10.2017 - 07.2019

Duffy Associate

YMCA
12.2015 - 12.2016

Brand Representative

Hollister Co.
04.2013 - 06.2018

Sales Associate

American Eagle Outfitters
07.2012 - 04.2013

MCOLES Law Enforcement License - Law Enforcement

Macomb Police Academy

Associate of Arts - Criminal Justice

St Clair County Community College

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