I bring a portfolio of leadership experiences to this position as a recent graduate of Western Michigan University. I have extensive experience serving customers from my time working in retail. I've worked as a case manager intern in the social work department. I've assisted vulnerable people by using my knowledge and resources to discover their particular needs. I establish a good rapport with people from a variety of backgrounds. I use critical thinking and problem-solving skills along with empathy and compassion. Finally, I maintain the highest standards of confidentiality.
Work History
Front End Cashier
Costco Wholesale
09.2022 - Current
Processing members' orders and collecting payments while providing a high level of member service
We inform members with many promotional offerings such as the Citi Visa credit card, executive upgrades, and donations to the Children's miracle network.
BSW Intern
ISK - Assertive Community Treatment (ACT)
09.2023 - 04.2024
Assertive Community Treatment is the highest level of outpatient mental health case management involving community based mental health services
Team based approach providing advocacy, coordination, and monitoring for adults with serious mental illnesses and or substance use disorders
My responsibilities include linking clients to appointments (medical/DHHS/Social Security, etc…) and medication reviews, and monitoring and managing their medications
I document a progress note for each contact with a client
In addition, I am responsible for writing a periodic review of the events and interventions used in the client's life in the past quarter
I collaborate with colleagues to further assist each client in hopes of advancing them in their stage of treatment.
Sales Associate
Kohls
09.2020 - 08.2022
Perform cash transactions for customer purchases
I handled returns of merchandise
Trying to sell the Kohls credit card line to customers.
Education
BSW -
Western Michigan University
Kalamazoo, Michigan
04.2024
Liberal Arts Degree -
Kalamazoo Valley Community College
Kalamazoo, Michigan
12.2021
High School Diploma -
Loy Norrix High School
Kalamazoo, Michigan
06.2018
Skills
Quick Learner
Strong Work Ethic
Patience and Empathy
Case Management
Community resource knowledge
Teamwork and Collaboration
Awards & activities
Dean's list at WMU 2021-April 2024
Eta Eta Sigma Volunteer RSO WMU 2022-April 2024
Received "Lewis Walker Social Justice Award" for exemplary service and tremendous humanitarian contributions to the Kalamazoo Community.