Samantha Fuller
C.n.a
El Dorado,AR
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
CNA
Seniorkare
El Dorado, AR
01.2022 - 12.2023
- Reported changes in patient conditions to registered nurse or physician.
- Provided emotional support to family members during difficult times.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
- Transported residents within the facility as needed.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Documented patient care services by charting in designated areas.
- Monitored food intake and output as directed by nursing staff.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Answered patient call lights promptly and responded to requests appropriately.
CNA
Southern caregivers
El Dorado, AR
09.2019 - 01.2023
- Reported changes in patient conditions to registered nurse or physician.
- Provided emotional support to family members during difficult times.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Educated patients on self-care techniques that would help them maintain their independence.
Front Desk Receptionist
La Quinta Inn & Suites In
El Dorado, AR
10.2019 - 04.2020
- Handled sensitive information in a confidential manner.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Updated customer information in databases regularly to ensure accuracy of records.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Assisted with scheduling appointments for clients and visitors.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Responded to customer inquiries via phone, email, and in person.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, directed them to appropriate personnel and took messages.
Education
High School Diploma -
El Dorado High School
El Dorado, AR05-2017
Skills
- Compassion and Empathy
- Maintaining confidentiality
- Complex Problem-Solving
- Data Entry
- Paperwork Processing
- Appointment Scheduling
- Customer Service
- Proofreading
- High-energy attitude
Timeline
CNA
Seniorkare
01.2022 - 12.2023
Front Desk Receptionist
La Quinta Inn & Suites In
10.2019 - 04.2020
CNA
Southern caregivers
09.2019 - 01.2023
High School Diploma -
El Dorado High School
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