SAMANTHA GLATHAR
Rochester,NY
Summary
Leader, Trainer, Ambassador and Detail-Oriented Research Maven seeks the opportunity to work creatively within a dynamic & supportive team.
Overview
20
20
years of professional experience
Work History
Account Manager
Paylocity
04.2025 - Current
- Champion clients' interests, delivering clear and effective resolutions. Collaborate with internal technical experts to provide optimal solutions.
- Maintain consistent availability, manage workloads for optimal accessibility, effectively troubleshoot and resolve client issues, and escalate when necessary.
- Prioritize successful and punctual solution delivery in line with client requirements and internal service metrics.
- Appropriately leverage resources to source and validate answers, document issues while adhering to payroll policies, and ensure seamless client support. Embrace feedback and adapt behaviors as needed.
B2B Sales and Support Account Director
Whole Latte Love
05.2024 - 12.2024
- Managed Sales & Support for Italian espresso machine brand "Gaggia" out of Bologna Italy, which Whole Latte Love is the exclusive North American distributor for.
- Communicate daily with existing retailers using ZenDesk.
- Process and fulfill over $300,000/month in drop-ship & bulk orders using Shopify & Acumatica.
- Utilize Monday.com & Slack to collaborate with Marketing to create opportunities for unique sales partnerships.
- Manage online stores like Amazon, eBay & Reebelo
- Host Whole Latte Love live online seminars with the intent to educate & inspire current and potential customers.
Team Manager
Sutherland Global (Meta)
11.2023 - 02.2024
- Managed a team of 10 Digital Marketing Sales Representatives assisting new and existing Meta clients to better monetize their social media marketing ad spend through Meta’s various platforms.
- Train and coach to a proactive team mindset in order to identify client account issues and opportunities for growth, as well as adapting to each client’s changing needs and Meta’s evolving marketing assets.
Sales Representative
Herbal IQ
09.2023 - 10.2023
- Offer in-store education on products while maintaining excellent customer service, sales goals & effective merchandising.
Brand Representative / Social Media Mgr / Production Mgr
Glenna's CBD Best Oil
06.2022 - 06.2023
- Provide thoughtful consultation & education on potential benefits of CBD products both in-store & at events.
- Execute event table setup and In-store display creation for merchandising.
- Responsible for brand’s overall content creation on platforms like Facebook & Instagram. This includes promo reels for new & existing products, as well as onsite event coverage & filming product testimonials with current clients.
- Independently learned how to use each machine in the production process using online tutorials as well as many tech walk-throughs by phone & video call.
- Created initial SOP for how to use line of production equipment.
Front Desk Coordinator
Chi Wah Organica
01.2022 - 05.2022
- Coordinate client scheduling & creatively display merchandise while upselling retail products.
Inside Sales Operations Manager
Audacy, Inc. (formerly Entercom Communications Corp.)
07.2017 - 04.2021
- Train and manage Inside Sales Team of 17 individuals, acting as marketing liaisons for the Outside Sales Executives in 48 radio markets nationwide.
- Train internal team on Audacy’s marketing assets such as traditional radio, event marketing, targeted display ads, Geofencing, SEO, client website management, lead generation programs, sponsorship opportunities, recruitment etc.
- Nurture Inside and Outside Sales abilities to create unique and creative sales pitches. The goal being to contact potential clients, explain value in both radio & digital products, & setup a time/date for the Outside Sales team to meet & further the conversation, fostering new sales relationships.
- Managed reps internally while remotely managing relationships with GSM’s & Executives in all markets. Use Salesforce to follow appointments & track dollars closed. Also identify areas of opportunity in unique selling categories.
- Led team remotely for over a year during pandemic utilizing tools such as ZOOM, GoTo Meeting, SLACK, OneLogin, Sharepoint, Brainshark Crexendo & SpyduPRx.
Inside Sales Assistant Manager
Entercom Communications Corp.
07.2014 - 07.2017
- Assist head of Department training new hires and facilitating their personal growth with bi-weekly coaching sessions
- Help to create more effective & streamlined Inside Sales training tools
- Created a series of required monthly KPI/benchmarks for ISS reps including averaging 50 well-researched outbound calls/day, a call time average of 1.2 mins of talk time/call, and a minimum of 20 appts set per month. Implemented a bonus structure for every 10 appts set over the required 20, and an added bonus for every appt set where the Outside sales rep considers them still interested after the initial meet.
- Additional duties include recording, following & tracking team’s leads-to-appointments, & appointments-to- sales
- In 2019 our dept set appts that led to over 3 million in sales Nationwide, and during pandemic was branded a necessity for garnering new business.
Brand Ambassador - Black Button Distilling
Entercom Communications
04.2015 - 04.2017
- Create unique, interactive displays to merchandise Black Button spirits and related products at events, parties & local venues throughout Western NY.
- Educate and entertain guests on Black Button’s product line while sampling spirits, or pouring cocktails.
- Build affinity through rapport, discussing ways to incorporate spirits into favorite cocktails, food pairings and baking.
- (While working full time at Entercom Communications, I also worked part-time in this position)
Inside Sales Team Leader
Entercom Communications
02.2013 - 07.2014
- Set an example by being the top performer in Inside Sales.
- Assist in team coaching as well as training & development activities.
Inside Sales Representative
Entercom Communications Corp.
06.2011 - 02.2013
- Research and formulate valid business reasons a company could benefit from partnering with our radio brands.
- Promote & educate potential clients on social media, radio, digital, and event marketing available at Entercom.
- Arrange initial marketing meetings with companies in multiple US markets
- Assist with on-site execution of radio events and on-site promotions, as well as perform some on-air commercial work.
Barista
Starbucks Coffee Company
08.2010 - 06.2011
- Offered superior customer service and upselling of promotional & seasonal products while creating hand-crafted beverages in a fast-paced environment.
Customer Service Rep / Job Immersion / Transition Assistant
Verizon Wireless
01.2006 - 01.2009
- Resolve customer inquiries efficiently including billing, products and services and equipment issues.
- Assist New Hire Team with transitioning from the training environment to taking live calls on the floor. Led crucial re-cap sessions and teach-backs. Provide individual coaching to sharpen new hire communication skills.
Education
Bachelor of Arts - Mass Communication, Business
State University of New York At Oswego
Oswego, NY01.2005
Skills
- Veritable Creative Think-Tank, Master of Online Research, Digital, Event Marketer, Coaching, Training & Development, Operations Management, Creative Writing, Onboarding, VoiceOver
Timeline
Account Manager
Paylocity
04.2025 - Current
B2B Sales and Support Account Director
Whole Latte Love
05.2024 - 12.2024
Team Manager
Sutherland Global (Meta)
11.2023 - 02.2024
Sales Representative
Herbal IQ
09.2023 - 10.2023
Brand Representative / Social Media Mgr / Production Mgr
Glenna's CBD Best Oil
06.2022 - 06.2023
Front Desk Coordinator
Chi Wah Organica
01.2022 - 05.2022
Inside Sales Operations Manager
Audacy, Inc. (formerly Entercom Communications Corp.)
07.2017 - 04.2021
Brand Ambassador - Black Button Distilling
Entercom Communications
04.2015 - 04.2017
Inside Sales Assistant Manager
Entercom Communications Corp.
07.2014 - 07.2017
Inside Sales Team Leader
Entercom Communications
02.2013 - 07.2014
Inside Sales Representative
Entercom Communications Corp.
06.2011 - 02.2013
Barista
Starbucks Coffee Company
08.2010 - 06.2011
Customer Service Rep / Job Immersion / Transition Assistant
Verizon Wireless
01.2006 - 01.2009
Bachelor of Arts - Mass Communication, Business
State University of New York At Oswego
Similar Profiles
David HowardDavid Howard
Team Lead, Major Ops at PaylocityTeam Lead, Major Ops at Paylocity
Ariel HarterAriel Harter
Implementation Consultant II at PaylocityImplementation Consultant II at Paylocity
Ashley ReadyAshley Ready
Account Manager II at PaylocityAccount Manager II at Paylocity
Jaylyn WilderJaylyn Wilder
Wait Staff Member at Willowridge Senior Living CenterWait Staff Member at Willowridge Senior Living Center
Reander HogueReander Hogue
Assistant Teacher at Caring and Sharing Child CareAssistant Teacher at Caring and Sharing Child Care