Samantha Gadson
Austin
Summary
Experienced professional with over 8 years of expertise seeking a role with diverse responsibilities. Demonstrated excellence in various capacities at Ultimate Staffing Company, successfully managing clerical tasks, bookkeeping, and providing HR support. Proficient in maintaining operational efficiency, handling financial transactions, medical clearances and streamlining communication and technology to drive productivity.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Care Coordinator
Nuvia Dental Implant Center
05.2024 - Current
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Built strong relationships with clients to deliver emotional support and companionship.
- Used company software and databases to maintain records of services performed and patient conditions.
- Enhanced patient care by developing and implementing comprehensive care plans.
- Coordinated discharge planning, ensuring a smooth transition from hospital to home or other facilities.
- Communicated with patients, ensuring that medical information was kept private.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
Paralegal Analyst
CitiBank
11.2023 - 05.2024
- Analyze legal service documents to determine financial consequences, ensuring precise identification and computation of net balances
- Examine case workflows to assess the impact on legal service status, adjusting payment figures in response to changes or resolutions
- Process financial transactions by preparing and submitting payment instructions for check issuance to government bodies, adhering to legal guidelines
- Troubleshoot mechanical, hardware, software, and system problems to maintain operational efficiency
Admin Assistant
Ultimate Staffing Company- CDI Technology Services
05.2023 - 11.2023
- Executed comprehensive clerical tasks including scanning, faxing, and emailing, while efficiently managing front desk operations and appointment scheduling
- Facilitated office communication by maintaining accurate bookkeeping records and organizing planning and scheduling documentation
- Supported human resources processes by assisting with payroll management, employee verification, and the preparation of I-9 and tax forms
Customer Support Specialist
Favor Delivery
06.2021 - 12.2021
- Managed effective communication between clients and delivery personnel to provide timely updates on order status and estimated time of arrival
- Processed financial transactions, including issuing payments to delivery staff and initiating refunds to customers as required
- Maintained customer satisfaction by swiftly addressing inquiries and resolving delivery-related issues
Customer Service Representative
Penfed Credit Union
02.2021 - 05.2021
- Provided comprehensive support to clients in managing personal checking and savings accounts, ensuring customer satisfaction and financial stability
- Assisted clients through the credit card application process, contributing to a streamlined and customer-friendly experience
- Supported loan approval procedures and investment inquiries, facilitating financial growth and customer empowerment
Member Support Administration
Farm Bureau Bank
02.2020 - 05.2021
- Managed and streamlined back-office operations, utilizing Excel and Outlook to maintain and update critical reports
- Provided timely assistance to management by delivering accurate and current reporting data
- Ensured the integrity of accounts by meticulously verifying collection account details with member support associates
IT Technical Support
Ibex Global
02.2018 - 05.2020
- Delivered comprehensive technical support for Apple/iOS products, achieving timely and successful resolution of client inquiries
- Consistently met or exceeded performance quotas and key service metrics, upholding rigorous quality standards
- Managed repair appointment scheduling, optimizing service efficiency and enhancing customer satisfaction levels
- Acted as the primary customer liaison for technical and service issues, confirming that upgraded units operated effectively and network connectivity was maintained
Education
Associate Of Business Administration - Human Resources Management
Southern Careers Institute
TXBusiness Administration - Human Resources Management
Southern Careers Institute
San Antonio, TX11.2024
High School diploma -
RB Stall High School
Charleston, SC06.2015
Skills
- Accounting Foundations
- Application Presentation and Sharing
- Business Communication
- Business Law
- Communication
- Computerized Financial Reporting
- Customer Service
- Financial Management
- Human Resources
- Keyboarding
- Management Principles
- Marketing and Sales
- Paralegal
- IRS/TAX/401K Knowledge
- Word Processing
- IT Knowledge for iOS and Mac All Around Apple Products
- Accounts Payable
- Accounts Receivable
- Office: Daily Operations
- Metrics
- Reports Preparation
- Conflict Resolution
- Business Accounting
- Budgeting
- Negotiating
- Basic Office Skills
- Time Management
- Applications: Word
- Excel
- PowerPoint
- Zendesk
- Slack
- Zoom
- Teams
- Eclipse
- Troubleshooting
- Tech
- Problem-Solving
Certification
- State Farm Estimates certificate and auto online certification, 2022
- Texas Adjuster All Lines Licensed, 2022
Timeline
Care Coordinator
Nuvia Dental Implant Center
05.2024 - Current
Paralegal Analyst
CitiBank
11.2023 - 05.2024
Admin Assistant
Ultimate Staffing Company- CDI Technology Services
05.2023 - 11.2023
Customer Support Specialist
Favor Delivery
06.2021 - 12.2021
Customer Service Representative
Penfed Credit Union
02.2021 - 05.2021
Member Support Administration
Farm Bureau Bank
02.2020 - 05.2021
IT Technical Support
Ibex Global
02.2018 - 05.2020
High School diploma -
RB Stall High School
Associate Of Business Administration - Human Resources Management
Southern Careers Institute
Business Administration - Human Resources Management
Southern Careers Institute