Samantha Gallardo

• Conduct market research to identify potential new vendors.
• Create reports summarizing key metrics related to vendor activities.
• Monitor vendor performance against contracted service level agreements.
• Negotiate pricing and terms with existing vendors on behalf of the company.
• Manage day-to-day communications with multiple vendors simultaneously.
• Perform periodic audits of vendors' activities to ensure contractual obligations were met.
• Track contract renewals, expirations, amendments, and terminations.
• Resolve conflicts between vendors and internal stakeholders in a timely manner.
• Manage accounts such as Verizon Wireless, Petco, Raising Canes, Gucci across 14 different states.

• Coordinated with vendors to purchase supplies, equipment, and services needed for the facility.
• Established preventive maintenance schedules for HVAC systems, electrical components, plumbing fixtures, and other equipment used in the facility.
• Managed and strived to remain under the monthly budgets we allotted toward parts costs and labor.
• Monitored building security systems and access control measures for occupant and asset safety.
• Negotiated contracts with vendors that provided services or materials related to facilities management functions.
• Coordinated with contractors to complete projects on time and within budget parameters.
• Business growth strategist and visionary in charge of managing day-to-day facilities operations.
• Spearhead and lead operational efficiency, staff development, inventory management, billing, scheduling, payroll, space planning, vendor procurement, and contract negotiations.
• Forecast, manage, and control a monthly budget of $40K+ allotted for building maintenance, vendor compensation, and other building necessities, and amenities.
• Brought significant value to the site with substantial cost savings, recommending updates to building architecture, addressing safety hazards, and generating new vendor relationships.
• Deliver strong operational leadership, ensuring compliance with all client policies, including compliance and safety-related policies.
• Conducted building surveys and other projects throughout the facility.

• Leveraged excellent communication, research, organizational, and prioritization skills to procure vendors, mediate/negotiating pricing, and facilitate contract signing.

• Conducted market research to maintain competitive rates.

• Maintained accounts with big-box retailers, including Sephora, Louis Vuitton, Walmart, Target, and Dollar General, ensuring proper and timely vendor relations. Completed vendor onboarding from start to finish, including vendor policy training.
• Generated up to $13K+ per vendor for 30+ vendors, $150K+ annually, through rates and travel fees negotiations.
• Employed hands-on knowledge and expertise to take the initiative to create training manuals and materials on various subject matters, including 'How to Negotiate,' and 'How to Redline Contracts.'
• Established, defined, and managed strategies to improve customer service, and manage vendor relations.

• Served as the primary contact or point person for all vendors, and ensured unparalleled vendor relations.

• Served as the primary contact or point person for all vendors and clients, ensuring unparalleled customer service.
• Worked closely with vendors to update information on the Shopify website
• Combined technical and service quality expertise to update the Shopify website, upload products, create customer discounts, and apply changes/updates to the backend of the site to ensure accurate pricing
• Exemplified and embodied organizational values and mission while delivering end-to-end vendor support.
• Sourced vendors and assisted them through the process of listing their products.
• Maintained quality control, gathered MSDS sheets, and effectively handled order issues or invoice inquiries.
• Created all process documents for the customer service team and completed their training
• Worked closely with IT to assist with minor edits to the storefront, password resets, and other website troubleshooting
• Coordinated resources across multiple departments and teams as needed for successful completion of projects.