Samantha Gallion
Dunkirk,MD
Summary
A committed student eager to leverage exceptional communication and interpersonal skills in a professional setting. Possesses experience in data entry and money handling. Capable of quickly memorizing product details and fostering strong customer relationships.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Summer Camp Counselor
The Sailing Academy
Tracys Landing, Maryland
06.2024 - Current
- Maintained detailed records of camper progress and incidents, ensuring transparent communication with parents.
- Completed and maintained time and attendance forms and inventory lists.
- Collaborated with other counselors to create fun learning experiences for campers.
- Educate 5-17 year olds how to confidently control a 15 foot sail boat.
Customer Service Representative
Cold Stone
Dunkirk, MD
08.2023 - 01.2025
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained cleanliness and presentation of stock room and production floor.
- Addressed customer questions and concerns regarding products and services.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Maintained work area and kept cash drawer organized.
- Complied with all health and safety regulations while performing job duties.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Answered incoming phone calls from customers regarding product availability or store locations.
Education
Northern High School
Owings, MD06-2026
Skills
- Crisis management
- Facility sanitation management
- Problem-solving
- First aid and CPR
- Empathy and patience
- Attention to detail
Certification
- Red Cross and CPR certified
Affiliations
- Fundraising coordinator for club
References
References available upon request.
Timeline
Summer Camp Counselor
The Sailing Academy
06.2024 - Current
Customer Service Representative
Cold Stone
08.2023 - 01.2025
Northern High School