Samantha Galvez
Chelsea,MA
Summary
Proven track record in maintaining pristine environments at UG2, enhancing facility cleanliness and hygiene. Skilled in bilingual communication and customer service, adept at managing high-pressure situations. Demonstrated leadership as Cashier Team Lead, improving team efficiency and service quality. Expert in cleaning, sanitizing, and maintaining positive work environments.
Overview
6
6
years of professional experience
Work History
Janitor Cleaner
UG2
06.2022 - Current
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Kept building spaces premises clean inside and outside.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Maintained floor cleaning and waxing equipment.
- Provided backup support for other janitorial team members during absences or busy periods, ensuring seamless service.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
Food Runner
Clover
09.2023 - 10.2024
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Assisted in training new food runners, improving team efficiency and service quality.
- Maintained positive and professional demeanor under pressure, contributing to pleasant dining environment.
Cashier Team Lead
Sugar and Spice
10.2018 - 10.2022
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Contributed to a positive work environment by proactively addressing conflicts among team members.
Education
Diploma - Welding
Somerville High School
Somerville, MA06.2021
Skills
- Cleaning Expertise
- Restroom Care
- Customer service-focuse
- Cleaning and sanitizing
- Bilingual (Spanish and English)
- Translator
- Computer Ability to work under pressure
Languages
Spanish
Professional Working
English
Professional Working
Timeline
Food Runner
Clover
09.2023 - 10.2024
Janitor Cleaner
UG2
06.2022 - Current
Cashier Team Lead
Sugar and Spice
10.2018 - 10.2022
Diploma - Welding
Somerville High School
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