Samantha Garcia

• Designed and implemented lesson plans for toddlers (ages 2 and up), focusing on educational growth and development.
• Prepared and served nutritious meals for toddlers, ensuring dietary needs and preferences were met.
• Managed daily hygiene routines, including diaper changes and feeding for toddlers.
• Transitioned to the infant room, providing comprehensive care for infants up to 1 year old.
• Conducted diaper changes, prepared bottles, and fed infants baby food as appropriate for their age.
• Monitored and facilitated tummy time and motor skill development for infants.
• Developed educational crafts during nap times to support infant learning and creativity.
• Created and maintained detailed menus for state compliance.
• Recorded daily attendance and maintained accurate records.
• Mentored and trained new teachers, ensuring they were well-equipped to perform their duties.
• Acted as second-in-command, handling issues and ensuring smooth operation in the director's absence.
• Organized and managed inventory, ensuring all necessary supplies were available.
• Maintained open communication with parents, providing updates on their child's activities, meals, and potty routines.
• Logged and reported all incidents and daily activities, ensuring transparency and accountability.
• Created all necessary paperwork for new hires, ensuring a smooth onboarding process.

• Connected Care Specialist:

-Handled incoming calls to enroll patients in the electronic care program.
-Assisted patients with setting up Bluetooth-enabled devices for remote vital sign monitoring.
-Maintained open communication lines between patients and healthcare providers to enhance care between office visits.

• Care Coach:

-Conducted follow-up calls with enrolled patients to assess their mental and physical health through structured questionnaires.
-Monitored patient vitals over the phone to ensure their well-being between office visits.
-Compiled detailed notes from patient interactions to update providers and nurses on patient status and concerns.

• Care Coach Supervisor:

-Supervised a team of agents making follow-up calls to patients, ensuring adherence to protocols.
-Monitored and reviewed agent calls for quality assurance and compliance with procedures.
-Implemented and communicated new procedural changes and updates to the team.
-Assisted new team members by participating in live calls to maintain smooth call flow and provide support.
-Ensured the team met daily call targets and maintained high standards of patient care.

-Utilized Excel to pull productivity numbers every hour and create targeted call lists for specific campaigns.

• Managed incoming calls and scheduled appointments for prenatal care, pregnancy care, and general female health services.
• Manipulated doctors' schedules by creating, removing, and adjusting appointment slots to optimize patient flow.
• Coordinated with pharmaceutical representatives to arrange lunches and meet-and-greet sessions with doctors.
• Trained doctors and office staff on the Athena software system to ensure efficient usage and workflow.
• Conducted inventory management to ensure all necessary medical supplies and office materials were available.
• Assisted with the organization and processing of doctors' "buckets," including patient messages and electronic documents.
• Handled and submitted insurance claims, ensuring accurate and timely processing.
• Managed contracts for expecting mothers and coordinated details for labor and delivery.
• Maintained a clean and organized work environment to ensure high standards of patient care and office efficiency.

• Provided assistance to patients to help correctly fill out required forms and insurance information.
• Analyzed providers' daily and weekly schedules using automated scheduling system, calling patients to confirm appointments, and alerting providers of upcoming meetings.
• Liaised between health care providers, patients, and external patient-related providers.
• Supervised front end associates in fast-paced and demanding environment.
• Coordinated with pharmaceutical representatives to arrange lunches and meet-and-greet sessions with doctors.
• Conducted inventory management to ensure all necessary medical supplies and office materials were available.
• Handled and submitted insurance claims, ensuring accurate and timely processing.

• Sanitized instruments, equipment, and stations between clients for optimal protection.
• Taught clients about proper hair care and styling techniques to improve overall satisfaction.
• Connected closely with customers to deliver positive hair styling and cutting experiences and build strong loyalty for repeat business.

• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Learned all required tasks quickly to maximize performance.
• Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
• Contributed to team success by completing jobs quickly and accurately.
• Counted down drawers, accounting for all money, and took inventory of all ingredients and supplies.
• Received orders at counter or from kiosks and conducted transactions with customers.