Samantha Garcia
Los Angeles,CA
Summary
Patient oriented with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
13
13
years of professional experience
Work History
Receptionist
Maternal Fetal Medicine Associates
10.2019 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Provide support in the authorization/ Eligibility department when needed
- Handled cash transactions and maintained sales and payments records accurately.
- Collaborated with team members for smooth workflow, supporting colleagues during peak hours or absences.
Front Office/ Referral Coordinator/Medical Records Clerk
Tri City Medical Group
02.2013 - Current
- Reviewed patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under policies
- Updated patient medical records
- Set up and maintained physical and electronic filing systems
- Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction
- Assisted with administrative tasks, including filing, answering phones
- Maintained attendance records, taking note of staff vacation time, sick days and personal days
- Tracked and submitted employee time sheets to accounting department for payroll processing
- Maintained front office cleanliness and organized supplies to increase task productivity
- Updated front office phone protocols to increase productivity and decrease customer hold times
- Trained new employees on Office Ally and multiple IPA Portals
Front And Back Office Medical Assistant
WELL BEING CENTER
05.2012 - 09.2012
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process
- Assessed, documented and monitored vital signs for more than 20 patients per day
- Organized charts, documents and supplies to maintain team efficiency
- Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies
- Conducted patient interviews to gather health history, vital signs and information about current medical issues
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment
- Monitored medical supply levels to confirm sufficient stock, promptly placing replenishment orders before depletion
- Secured patient information and maintained patient confidence by completing and safeguarding medical records
- Performed SMS
- Worked with Cyro and Hydro therapy, provided paraffin baths to patients
- Developed X-rays and assisted with muscle ultrasounds
Education
Medical Assistant Diploma -
UEI COLLEGE
Huntington Park, CASkills
- Oral and written communication
- Bilingual (Spanish)
- Front desk operations
- Referral verification
- HIPAA guidelines
- Telephone etiquette
- Records management
- Individual instruction
Timeline
Receptionist
Maternal Fetal Medicine Associates
10.2019 - Current
Front Office/ Referral Coordinator/Medical Records Clerk
Tri City Medical Group
02.2013 - Current
Front And Back Office Medical Assistant
WELL BEING CENTER
05.2012 - 09.2012
Medical Assistant Diploma -
UEI COLLEGE
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